Margaret Lester
Palm Springs,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
The University Of Fashion
03.2023 - Current
- Handles customer inquiries and suggestions courteously and professionally.
- Responds to customer requests for products, services, and company information.
- Clarifies customer issues and determines root cause of problems to resolve complaints.
Permanent Building Substitute Teacher
The Frances Xavier Warde School
08.2015 - 04.2021
- Built and strengthened positive relationships with students, parents and teaching staff.
- Provided instruction for students in core subject areas.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Teacher
Albemarle County Schools
08.2011 - 06.2015
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
First Grade Lead Teacher
Carlisle School
08.1995 - 01.2010
- Built positive relationships with parents to involve families in educational process.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
Education
Master of Arts - Education & Curriculum
University of Virginia
Charlottesville, VA05.2008
Bachelor of Arts - English
University of Virginia
Charlottesville, VA05.1985
Skills
- Product Knowledge
- Account Updating
- Complaint Resolution
- Consultative Sales
- Communication
- Problem Solving
- Organization
- Time Management
Timeline
Customer Service Representative
The University Of Fashion
03.2023 - Current
Permanent Building Substitute Teacher
The Frances Xavier Warde School
08.2015 - 04.2021
Teacher
Albemarle County Schools
08.2011 - 06.2015
First Grade Lead Teacher
Carlisle School
08.1995 - 01.2010
Master of Arts - Education & Curriculum
University of Virginia
Bachelor of Arts - English
University of Virginia
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