Margaret Lester
Palm Springs,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
The University Of Fashion
Palm Springs, CA
03.2023 - Current
- Handles customer inquiries and suggestions courteously and professionally.
- Responds to customer requests for products, services, and company information.
- Clarifies customer issues and determines root cause of problems to resolve complaints.
Permanent Building Substitute Teacher
The Frances Xavier Warde School
Chicago, IL
08.2015 - 04.2021
- Built and strengthened positive relationships with students, parents and teaching staff.
- Provided instruction for students in core subject areas.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Teacher
Albemarle County Schools
Charlottesville, VA
08.2011 - 06.2015
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
First Grade Lead Teacher
Carlisle School
Axton, VA
08.1995 - 01.2010
- Built positive relationships with parents to involve families in educational process.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
Education
Master of Arts - Education & Curriculum
University of Virginia
Charlottesville, VA05.2008
Bachelor of Arts - English
University of Virginia
Charlottesville, VA05.1985
Skills
- Product Knowledge
- Account Updating
- Complaint Resolution
- Consultative Sales
- Communication
- Problem Solving
- Organization
- Time Management
Timeline
Customer Service Representative
The University Of Fashion
03.2023 - Current
Permanent Building Substitute Teacher
The Frances Xavier Warde School
08.2015 - 04.2021
Teacher
Albemarle County Schools
08.2011 - 06.2015
First Grade Lead Teacher
Carlisle School
08.1995 - 01.2010
Master of Arts - Education & Curriculum
University of Virginia
Bachelor of Arts - English
University of Virginia