Margaret Linares
Pearland
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
School Bus Driver
Pearland ISD
06.2022 - Current
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Private Nanny
self-employed
11.2020 - 07.2022
- I worked as a nanny to a 18month old baby girl
- I am an expert in changing diapers, sleeping, feeding, educating children.
- Spent time reading books, singing songs, and learning new things everyday.
Manager
Cricket
03.2016 - 03.2020
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customers issues/inquiries and resolved any complaints
- Reorganized sales floor to meet company demands
- Directed and supervised employees engaged in sales
- Opening and Closing store, inventory-taking, scheduling
- Maintained daily record of transactions
- Received and Transferred Phones and accessories to other locations as needed.
Cashier and Stocker
Walmart
10.2011 - 08.2016
- Demonstrate exceptional customer service at check out and returns
- Retrieve and stock clothes and other merchandise
- Alpha keys sensor checks throughout the store.
- Part of remodel team
Rep
Sprint
03.2008 - 12.2010
- Constantly multitask to get business done in a timely manner, show problem-solving abilities to display leadership
- ACS (Sprint): Houston, TX March 2008 - December 2010-Customer Service Rep
- Processed online credit applications
- Over the phone, phone activations
- Sales and promotions
- Inventory/ Loss prevention.
Receptionist
Corona Professional Services
07.2005 - 11.2008
- Processed invoices
- Received and processed all payments from clients
- Inventoried all supplies
- Ordered inventory
- Scheduled and dispatched employees/staff to daily assignments.
Education
High school or equivalent in GED -
Culver City High School
Los Angeles, CA10.2007
Skills
- Bilingual
- CDL-Class A
- Customer Care
- Inventory
- Operations
- Scheduling
- Retail sales
- Childcare
- Advanced in all Microsoft Word programs (Mac and PC)
- Excel
- PowerPoint
- Outlook Express
- First Aid Certification
Languages
English
Spanish
Certification
- CDL-Class A
Timeline
School Bus Driver
Pearland ISD
06.2022 - Current
Private Nanny
self-employed
11.2020 - 07.2022
Manager
Cricket
03.2016 - 03.2020
Cashier and Stocker
Walmart
10.2011 - 08.2016
Rep
Sprint
03.2008 - 12.2010
Receptionist
Corona Professional Services
07.2005 - 11.2008
High school or equivalent in GED -
Culver City High School
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