Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Margaret Lind

Prattville

Summary

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.

Experienced trainer with a motivated, positive attitude. Good at engaging new employees with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.

Overview

4
4
years of professional experience

Work History

Social Media Manager

Chick-fil-A
05.2025 - Current
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Manage social media page, and created content regarding different promotions.

Shift Lead

Chick-fil-A
06.2024 - Current
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Training Lead

Chick-fil-A
12.2021 - Current
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.
  • Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
  • Utilized various training techniques to develop team.
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Evaluated training needs to improve training quality.
  • Monitored staff training, scheduling and shift changes.

Photographer

Centerpoint Fellowship Church
04.2024 - 06.2025
  • Digitally edited photos to enhance appearance.
  • Planned and prepared for on-location shoots.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Collaborated with other photographers and videographers to capture special events.
  • Took photos from different angles and perspectives to capture perfect images.

Casting Intern

Asjai Lou Casting
08.2024 - 02.2025
  • Used social media to assist in finding specific voices or personalities for various Tv shows including; ABC's American Idol and Fox's, Don't Forget The Lyrics.
  • Coordinated casting sessions by reserving audition space and scheduling talent
  • Auditioned and interviewed performers to match attributes to specific roles or to increase pool of available acting talent.
  • Worked closely with producers and directors to define casting needs and deliver casting options according to expectations.
  • Drove communication between directors, producers, talent agents and actors to maintain efficient casting practices and execution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Homeschool
Prattville, AL
05-2024

Skills

  • Brand promotion
  • Coaching and mentoring
  • Complaint resolution
  • Relationship building
  • Time management
  • Customer service
  • Production leadership

Accomplishments

Achieved the Presidential Volunteer Service Award

Timeline

Social Media Manager

Chick-fil-A
05.2025 - Current

Casting Intern

Asjai Lou Casting
08.2024 - 02.2025

Shift Lead

Chick-fil-A
06.2024 - Current

Photographer

Centerpoint Fellowship Church
04.2024 - 06.2025

Training Lead

Chick-fil-A
12.2021 - Current

High School Diploma -

Homeschool

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