Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Margaret L. Melton

St. Louis,MO

Summary

Overview

15
15
years of professional experience
1
1
Certification

Work History

Guest Service Supervisor

Drury Inn & Suites
03.2023 - Current
  • Assist management in supervising the front desk/guest service team of 10 team members, ensuring the consistent communication and adherence to policies and procedures
  • Provide training and mentoring to new team members to ensure a smooth onboarding process
  • Respond to guest inquiries, requests, and complaints promptly and professionally to maintain a high level of guest satisfaction
  • Handle daily and weekly deposits, Accounts Receivable, billing, and cost/labor controls to ensure operational efficiency
  • Manage front desk operations, ensuring excellent service and a positive guest experience in a fast-paced hotel environment
  • Handle guest concerns and complaints, maintaining professionalism and a service-oriented mindset
  • Managed financial transactions, including cash handling, accounts, and billing

Guest Service Agent

Drury Inn & Suites
10.2021 - 03.2023
  • Provided outstanding service to guests, handling check-ins, check-outs, guest records, and payment processing in a 139 room hotel
  • Demonstrated a strong work ethic, integrity, and professionalism in all customer interactions
  • Performed cash handling duties and operated office machines

Lead Infant Teacher / Office Assistant

Step Ahead Child Care Academy
02.2010 - 03.2022
  • Provided daily care and supervision to 8 infants, ensuring safety and developmental needs were met
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies, offering updates via phone, email, and app, and addressing concerns or questions
  • Worked in the office handling administrative duties such as answering phones, taking messages, and maintaining communication with up to 80 families and 35 staff members
  • Assisted with finances, enrollment processes, and transitions for children
  • Filled in for Directors during absences, ensuring continuity in operations and providing leadership support

Education

Associate of Arts - Early Education

Concordia University
St. Paul, MN
01.2009

High School Diploma -

Lutheran High School South
St. Louis, MO
06-2006

Skills

  • Customer Service
  • Administration
  • Team Leadership
  • Communication
  • Financial Management
  • Multitasking
  • Software

Certification

  • CPR Certified
  • AED Certified
  • Infant, Child & Adult First Aid Certified

Volunteer Experience

  • St. Lucas Evangelical Lutheran Church, Volunteer, Supporting Vacation Bible School and Sunday School programs.
  • St. Lucas Early Childhood Center (ECC), Board Member, Contributing to the development and improvement of the program.

Timeline

Guest Service Supervisor

Drury Inn & Suites
03.2023 - Current

Guest Service Agent

Drury Inn & Suites
10.2021 - 03.2023

Lead Infant Teacher / Office Assistant

Step Ahead Child Care Academy
02.2010 - 03.2022
  • CPR Certified
  • AED Certified
  • Infant, Child & Adult First Aid Certified

Associate of Arts - Early Education

Concordia University

High School Diploma -

Lutheran High School South
Margaret L. Melton