Assist management in supervising the front desk/guest service team of 10 team members, ensuring the consistent communication and adherence to policies and procedures
Provide training and mentoring to new team members to ensure a smooth onboarding process
Respond to guest inquiries, requests, and complaints promptly and professionally to maintain a high level of guest satisfaction
Handle daily and weekly deposits, Accounts Receivable, billing, and cost/labor controls to ensure operational efficiency
Manage front desk operations, ensuring excellent service and a positive guest experience in a fast-paced hotel environment
Handle guest concerns and complaints, maintaining professionalism and a service-oriented mindset
Managed financial transactions, including cash handling, accounts, and billing
Guest Service Agent
Drury Inn & Suites
10.2021 - 03.2023
Provided outstanding service to guests, handling check-ins, check-outs, guest records, and payment processing in a 139 room hotel
Demonstrated a strong work ethic, integrity, and professionalism in all customer interactions
Performed cash handling duties and operated office machines
Lead Infant Teacher / Office Assistant
Step Ahead Child Care Academy
02.2010 - 03.2022
Provided daily care and supervision to 8 infants, ensuring safety and developmental needs were met
Consulted with parents to build and maintain positive support networks and support continuing education strategies, offering updates via phone, email, and app, and addressing concerns or questions
Worked in the office handling administrative duties such as answering phones, taking messages, and maintaining communication with up to 80 families and 35 staff members
Assisted with finances, enrollment processes, and transitions for children
Filled in for Directors during absences, ensuring continuity in operations and providing leadership support
Education
Associate of Arts - Early Education
Concordia University
St. Paul, MN
01.2009
High School Diploma -
Lutheran High School South
St. Louis, MO
06-2006
Skills
Customer Service
Administration
Team Leadership
Communication
Financial Management
Multitasking
Software
Certification
CPR Certified
AED Certified
Infant, Child & Adult First Aid Certified
Volunteer Experience
St. Lucas Evangelical Lutheran Church, Volunteer, Supporting Vacation Bible School and Sunday School programs.
St. Lucas Early Childhood Center (ECC), Board Member, Contributing to the development and improvement of the program.
Timeline
Guest Service Supervisor
Drury Inn & Suites
03.2023 - Current
Guest Service Agent
Drury Inn & Suites
10.2021 - 03.2023
Lead Infant Teacher / Office Assistant
Step Ahead Child Care Academy
02.2010 - 03.2022
CPR Certified
AED Certified
Infant, Child & Adult First Aid Certified
Associate of Arts - Early Education
Concordia University
High School Diploma -
Lutheran High School South
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