Summary
Overview
Work History
Education
Skills
Certification
Languages
relocation
Timeline
Generic

Margaret Lopez

Springfield,MA

Summary

Passionate and detail-oriented worker and very organized, punctual and responsible with work and a fast learner.

Overview

19
19
years of professional experience
1
1
Certification

Work History

HR Receptionist

Sodexo
01.2023 - Current
  • Enhanced employee satisfaction by efficiently addressing inquiries and concerns regarding HR policies and procedures.
  • Streamlined onboarding processes for new hires, ensuring timely completion of paperwork, orientation sessions, and training.
  • Assisted with the coordination of HR events and programs, promoting a positive workplace culture and boosting employee engagement.
  • Supported recruitment efforts by creating job postings, reviewing resumes, scheduling interviews, and conducting reference checks.

PCA Personal Care Assistant

Tempus Unlimited
12.2022 - Current
  • Maintaining a therapeutic residential living environment for 12 residents
  • Creative planning and active participation in client activities
  • Learning and using crisis intervention skills; Teaching life skills to children and adolescents; Contributing to client case files; Setting a good example and serving as a role model
  • Collaborating with a talented multidisciplinary team to find innovative solutions for engaging and working with the kids.

RC 1

Gandara Center
12.2022 - 12.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Guidewire

Springfield
12.2020 - 12.2023
  • Caring for clients who have disabilities helping them with daily living needs
  • Cooking, taking them to their appointments and engaging in community activities with them.

PCA Personal Care Assistant

Interim HealthCare
09.2021 - 12.2022
  • Work with disabled or elderly people, usually in their homes
  • Responsibilities include doing housework, helping clients with bathing and grooming, offering companionship, running errands, and preparing meals.

COVID-19 Vaccinator

Cataldo Ambulance
09.2021 - 11.2022
  • Successfully completed the Vaccinator program
  • Can effectively give the COVID 19 vaccination to individuals and explain side effects and the process
  • Have certifications upon request.

Store Manager

Cinnabon
08.2020 - 11.2021
  • In charge of managing store and about 11 employees
  • Responsible for ordering inventory, making store deposits, schedules, and meeting food and labor cost on a daily basis
  • Showing good customer experience to our guests.

Walmart Stocker

Walmart
05.2020 - 11.2021
  • Unloading truck or trucks and stocking product on shelves
  • Organizing and labeling.

Housekeeper

Quality Inn
08.2019 - 05.2021
  • Cleaning, dusting, changing linen of the beds, disinfecting, removing the trash from the rooms ensuring rooms are well cleaned for the guest
  • At times also assisting in the laundry room.

Medical Biller and Coder/Receptionist

Dr.Gary Montsdeoca M.D;
03.2017 - 08.2019
  • Taking phone calls, completing clerical tasks, greeting patients, collecting patient information, scheduling appointments, keeping the reception area clean and organized
  • Performing EKG on firefighters, performing prior authorization for patients for procedure approvals.

Cashier/Customer Service

Wendy's Incorporated
05.2019 - 08.2019
  • Achieved sales goals through product recommendations to guests
  • Assisted with the flow of guests by taking food and drink orders as needed
  • Assured the quality of food and arrangement of dishes are as per the standards marked by the higher authorities
  • Dedicated to providing outstanding customer service and received numerous outstanding customer comments
  • Multi-tasked to ensure that customers from up to five tables received service food efficiently
  • Provided friendly service to all patrons.

Housekeeper

Bluegreen Vacations Grande Villas at World Golf Village an Ascend Hotel
05.2014 - 11.2015
  • Remove dust, sweep and strangle manually or with machines and appliances walls, floors, ceilings, windows and glass door frames, furniture, and carpets
  • Cleaning and disinfecting bathrooms, sinks, and other sanitary equipment
  • Carry lines, towels, toilet items, and cleaning supplies
  • Garbage collection and take it to a specific location
  • Check for detergents and accessories
  • Performs individual service order management
  • Diligently washed and folded towels so rooms could be properly stocked
  • Timely made up rooms with little or no direction from training staff
  • Made it a priority to keep time logs of room tasks and accomplishments while on shift
  • Provided additional support while other co-workers were no shows or took vacation
  • Followed strict health code procedures during room inspections and cleanings
  • Took pride in high-quality work by following detailed room task checklists
  • Worked well with the diverse staff and all management employees
  • Answered phone calls from front desk/clients and took detailed notes for on-call room requests.

Cashier/Customer Service

Kmart (Closed)
10.2011 - 10.2014
  • Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
  • Successfully sell smart plans, credit card applications, and reward cards on a daily basis
  • Maintained an accurate cash draw of over $200 per shift
  • Packaged customer purchases in an organized fashion
  • Effectively utilized resources to successfully complete projects
  • Organized shelves and displays
  • Demonstrated proficiencies in telephone within a high-volume environment
  • Addressed concerned/upset/angry guests researched and rapidly solved
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude
  • Explain all details of payment method to the customers.

Housekeeping

Holiday Inn Express
10.2010 - 05.2012
  • Remove dust, sweep and strangle manually or with machines and appliances walls, floors, ceilings, windows and glass door frames, furniture, and carpets
  • Cleaning and disinfecting bathrooms, sinks, and other sanitary equipment
  • Carry lines, towels, toilet items, and cleaning supplies
  • Garbage collection and take it to a specific location
  • Check for detergents and accessories
  • Performs individual service order management
  • Diligently washed and folded towels so rooms could be properly stocked
  • Timely made up rooms with little or no direction from training staff
  • Made it a priority to keep time logs of room tasks and accomplishments while on shift
  • Provided additional support while other co-workers were no shows or took vacation
  • Followed strict health code procedures during room inspections and cleanings
  • Took pride in high-quality work by following detailed room task checklists
  • Worked well with the diverse staff and all management employees
  • Answered phone calls from front desk/clients and took detailed notes for on-call room requests.

Shift Manager

Arbys Restaurant
03.2007 - 02.2011
  • Delegating tasks to restaurant staff and supervising their performance
  • Maintaining a fully-stocked inventory and ordering food supplies, as needed
  • Balancing the cash register at the end of the shift, coordinating with suppliers as they deliver food product orders, ensuring client satisfaction, and gracefully handling any complaints
  • Opening or closing the restaurant (when responsible for the first or last shift)
  • Informing the next Shift Manager about pending tasks, reporting maintenance and training needs.

Customer Service Representative

Cross Country Roadside Assistance
11.2004 - 03.2007
  • Answering Emergency Roadside assistance calls for major Insurance companies such as Progressive, Mercury, USA, and others
  • Getting emergency service out to our customers making sure they are in a safe location until service has arrived.

Education

High school or equivalent - Secretarial

Isidro A Sanchez
Luquillo, PR
05.2005

Skills

  • Crew Member
  • Customer Service
  • Food Service
  • Housekeeping
  • Receptionist
  • Medical billing
  • Retail sales
  • Time Management
  • Cleaning
  • Hospitality
  • Filing
  • Cash Register
  • Communications
  • Restaurant Management
  • Shift Management
  • Medical Scheduling
  • Medical Coding
  • Medical Records
  • Management
  • Store Management Experience
  • Supervising experience
  • Customer service
  • Front desk
  • Cash handling
  • Store management
  • Cash register
  • Retail sales
  • Shift management
  • Medical records
  • Cooking
  • Clerical experience
  • Hotel experience
  • Sales

Certification

  • CPR Certification, Present
  • Class D, Present
  • Sales person/realtor not licensed, 04/01/23
  • CPI Certification, 12/01/22
  • Serve Safe Certified

Languages

Spanish
Full Professional
English
Full Professional

relocation

  • Holyoke, MA
  • Springfield, MA
  • Chicopee, MA

Timeline

HR Receptionist

Sodexo
01.2023 - Current

PCA Personal Care Assistant

Tempus Unlimited
12.2022 - Current

RC 1

Gandara Center
12.2022 - 12.2023

PCA Personal Care Assistant

Interim HealthCare
09.2021 - 12.2022

COVID-19 Vaccinator

Cataldo Ambulance
09.2021 - 11.2022

Guidewire

Springfield
12.2020 - 12.2023

Store Manager

Cinnabon
08.2020 - 11.2021

Walmart Stocker

Walmart
05.2020 - 11.2021

Housekeeper

Quality Inn
08.2019 - 05.2021

Cashier/Customer Service

Wendy's Incorporated
05.2019 - 08.2019

Medical Biller and Coder/Receptionist

Dr.Gary Montsdeoca M.D;
03.2017 - 08.2019

Housekeeper

Bluegreen Vacations Grande Villas at World Golf Village an Ascend Hotel
05.2014 - 11.2015

Cashier/Customer Service

Kmart (Closed)
10.2011 - 10.2014

Housekeeping

Holiday Inn Express
10.2010 - 05.2012

Shift Manager

Arbys Restaurant
03.2007 - 02.2011

Customer Service Representative

Cross Country Roadside Assistance
11.2004 - 03.2007

High school or equivalent - Secretarial

Isidro A Sanchez

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Margaret Lopez