Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Lyons

Los Angeles,CA

Summary

Results-driven professional with solid administrative, customer service, and financial skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Overview

10
10
years of professional experience

Work History

Front Desk Associate

BMW
02.2022 - 10.2024
  • Managed guest check-in procedures and reservations for events.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Greeted guests upon arrival and provided excellent customer service.
  • Trained newly hired employees on front desk procedures and business operations.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Welcomed large volume of guests and improved overall customer service.
  • Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.

Concierge

Rolex Watch Usa
01.2020 - 02.2022
  • Greeted VIP clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Engaged in conversation with customers to understand needs, resolve issues and answer event questions.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Offered advice on restaurants, nightlife spots, shopping areas, cultural sites, parks.

Customer Experience Agent

PlayStation
03.2018 - 11.2019
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Announced or described attractions and events to patrons, enticing customers to games, and other entertainment.
  • Greeted customers, answered general questions and directed to appropriate locations.

Team Member

Chic-Fil-A
05.2014 - 08.2018
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Provided in person customer service support to ensure satisfaction.
  • Looked for ways to go above and beyond job requirements.
  • Answered phone calls regarding inquiries about products or services.
  • Operated cash registers to process payments from customers.
  • Greeted customers warmly upon entering and exiting the establishment.

Education

High School Diploma -

Phoenix High School
Lawrenceville, GA

Skills

  • Guest relations
  • Front desk operations
  • Customer service
  • Conflict resolution
  • Event planning
  • Reservation management

Timeline

Front Desk Associate

BMW
02.2022 - 10.2024

Concierge

Rolex Watch Usa
01.2020 - 02.2022

Customer Experience Agent

PlayStation
03.2018 - 11.2019

Team Member

Chic-Fil-A
05.2014 - 08.2018

High School Diploma -

Phoenix High School

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Margaret Lyons