Margaret Mack
Savannah,GA
Summary
I am a people person. I enjoy meeting new people, while learning from new people. I have found so much knowledge by listening and Interacting with others. I am a swift learner and apply my mature years of experience to help guide me to resolutions.
Overview
13
13
years of professional experience
Work History
Night Audit Supervisor
North Point Hospitality Group Inc.
Savannah , GA
04.2016 - 04.2022
- Directed inventory management, account charges, and bank counting.
- Helped increase accounting efficiency by [Number]% through streamlined documentation and reporting processes.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Conducted check-in procedures for [Number] guests every shift using [Software].
- Acted as manager on duty during overnight shift [Number] times per week.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Provided on-site training and regular performance evaluations to support staff member skill growth.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Received and transferred incoming phone calls via switchboard.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Front Desk Supervisor
Staybridge Hotel
Savannah, GA
10.2014 - 03.2016
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scheduled and assigned daily work and activities for [Job title]s.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Collected room deposits, fees and payments.
- Checked guests in out of hotel, made reservations and processed payments.
- Prepared weekly employee work schedules for team members.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Balanced hotel accounts at end of day.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted and welcomed new members, establishing and updating memberships to [Company] [Type] programs.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Night Audit Manager
North Point Hospitality Group Inc.
Savannah, GA
02.2009 - 08.2014
- Facilitated internal audits and prepared detailed reports on findings.
- Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
- Recommended changes to management regarding financial operations.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Assisted staff auditors with [Process].
- Gathered and analyzed financial data to determine improvement efforts.
- Analyzed accounting systems for efficiency and effectiveness.
- Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
Education
No Degree - Hospitality Management
Bryant And Stratton College - Newport News
Newport News, VASkills
- Registration processing
- Front desk operations
- Financial Management
- Revenue monitoring
Timeline
Night Audit Supervisor
North Point Hospitality Group Inc.
04.2016 - 04.2022
Front Desk Supervisor
Staybridge Hotel
10.2014 - 03.2016
Night Audit Manager
North Point Hospitality Group Inc.
02.2009 - 08.2014
No Degree - Hospitality Management
Bryant And Stratton College - Newport News
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