Margaret Mackey
Plymouth,NC
Summary
Experienced with efficient mail and package delivery in rural areas. Utilizes effective route planning and time management to ensure timely deliveries. Knowledge of maintaining high standards of accuracy and customer satisfaction through excellent communication and problem-solving abilities.
Professional with proven track record in ensuring efficient and timely delivery of mail and packages. Strong focus on reliability, adaptability to evolving routes and schedules, and collaboration within team environment. Skilled in route planning, navigation, and customer service, consistently meeting and exceeding performance expectations. Known for high level of dependability and ability to handle diverse tasks effectively.
Overview
24
24
years of professional experience
Work History
Rural Mail Carrier
Plymouth Post Office
03.2003 - 07.2025
- Delivered mail to rural routes, ensuring timely and accurate service.
- Maintained vehicle in optimal condition for efficient operations.
- Navigated diverse terrains to ensure consistent delivery performance.
- Implemented best practices for sorting and handling mail efficiently.
- Delivered mail and packages efficiently across designated rural routes.
- Managed time effectively to meet daily delivery schedules consistently.
- Maintained detailed records of deliveries and customer interactions.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Trained new staff on postal regulations and delivery protocols.
- Collaborated with team members to optimize operational workflows and increase productivity.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
Hairstylist
Smart Style Salon
04.2019 - 03.2021
- Delivered exceptional haircuts and styling services, ensuring client satisfaction and repeat business.
- Advised clients on suitable hairstyles and color options based on individual preferences and trends.
- Maintained cleanliness and organization of workstations, tools, and salon area to meet health standards.
- Trained junior stylists on techniques for cutting, coloring, and product application to enhance service quality.
- Delivered high-quality haircuts and styles tailored to client preferences.
- Implemented innovative styling techniques to increase client satisfaction.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mentored junior stylists, enhancing their skills and service quality.
- Developed personalized treatment plans for diverse hair types and conditions.
- Streamlined appointment scheduling, improving overall salon efficiency.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Trained staff on new product lines, fostering product knowledge and sales growth.
- Maintained cleanliness and organization of workstations to meet health standards.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Distributed business cards outside of salon to generate new business.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Developed loyalty program, encouraging repeat visits and fostering strong client base.
- Initiated referral program, significantly increasing new client acquisition.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Implemented feedback system, leading to improved service quality and customer experience.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Maintained clean and organized work station, complying with health and safety standards.
- Increased client base with innovative hairstyling techniques and trends.
- Negotiated with suppliers to obtain high-quality products at competitive prices.
- Built rapport with clients to understand their style preferences and hair care routines.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up to date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Attended hair shows, classes and seminars to stay up to date on latest trends.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
911 Emergency Dispatcher
Sheriff Department
05.2001 - 08.2003
- Managed emergency calls, prioritizing responses based on urgency and protocols.
- Coordinated communication between dispatchers, law enforcement, and emergency services.
- Trained new staff on operational procedures and effective communication techniques.
- Coordinated communication between law enforcement, emergency services, and callers during high-pressure incidents.
- Managed emergency calls, prioritizing urgent situations and dispatching appropriate responders.
- Developed response strategies to enhance incident management and improve public safety outcomes.
- Analyzed call patterns to identify trends and recommend improvements in dispatch processes.
- Led initiatives to implement updated technologies for enhanced communication and data accuracy.
Education
Some College (No Degree) - Cosmology
Beaufort Community College
Beaufort CountyHigh School Diploma -
Plymouth High
Plymouth, NC06.1979
Skills
- Dependability
- Load balancing
- Observation
- Prioritization
- Men and women haircuts
- Cuts for women
- Eyebrow shaping
- Client consultation
- Appointment scheduling
- Chemical safety
- Hair maintenance expert
- Curly hair specialist
- Mail distribution
- Package handling
- Route planning
- Weather preparedness
- Safe driving
- Vehicle maintenance
- Vehicle inspection
- Sorting mail
- Address verification
- Delivery procedures
- Mail-sorting and delivery sequence
- Attention to detail
- Route navigation
- Change-of-address orders
- Thermal styling
Timeline
Hairstylist
Smart Style Salon
04.2019 - 03.2021
Rural Mail Carrier
Plymouth Post Office
03.2003 - 07.2025
911 Emergency Dispatcher
Sheriff Department
05.2001 - 08.2003
Some College (No Degree) - Cosmology
Beaufort Community College
High School Diploma -
Plymouth High