Margaret Maines
Summary
Resourceful Motel Manager known for high productivity and efficient task completion. Specialize in effective team leadership, operational management, and customer service excellence. Excel in conflict resolution, time management, and budgeting to ensure smooth operations and guest satisfaction. Utilize strong communication skills to foster positive relationships with guests and staff, driving business success through attentive service and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Motel Manager
Fravins El Condor
Wildwood, Nj
06.2016 - Current
- Managed daily operations of motel including guest services and staff supervision.
- Coordinated maintenance and repairs to ensure property upkeep and safety.
- Implemented booking systems for efficient reservations and check-ins.
- Managed accounts receivable functions such as invoicing customers and collecting payments due.
- Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- Maintained relationships with local businesses to promote cooperative advertising opportunities.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Supervised staff, including hiring, training and scheduling of employees.
- Prepared reports on occupancy rates, revenues and expenses for management review.
- Performed daily cash reconciliations in accordance with established accounting procedures.
- Assisted in budgeting activities by preparing forecasts related to staffing needs, operating costs and capital expenditures.
- Analyzed financial statements to identify areas needing cost reductions or increased revenue generation.
Motor Vehicle Representative
Nj Motor Vehicle Commission
Vineland, New Jersey
01.2005 - 05.2015
- Processed vehicle registrations and title applications efficiently.
- Assisted customers with inquiries regarding motor vehicle services.
- Verified identification documents for accuracy and compliance.
- Handled cash transactions and maintained accurate financial records.
- Educated clients on state regulations and licensing requirements.
- Managed appointment scheduling for customer service visits.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
- Maintained accurate records of customer transactions.
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Explained various fees associated with registering a new or used car or truck.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Processed customer payments for motor vehicle transactions.
- Resolved customer inquiries related to Motor Vehicle services via phone and email.
- Updated customer profiles in the DMV database as necessary.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
Education
Frankford High School
06.1983
Skills
- Guest services
- Property maintenance
- Booking systems
- Financial management
- Staff supervision
- Customer relationship management
- Vendor coordination
- Report preparation
- Problem solving
- Effective communication
- Reservation management
- Budget planning
- Guest relations management
- Complaint handling
- Front desk operations
- Revenue management
- Guest complaint resolution
Certification
High School Diploma
Document fraud Certificate
Accounts Mangment Certified
Timeline
Motel Manager
Fravins El Condor
06.2016 - Current
Motor Vehicle Representative
Nj Motor Vehicle Commission
01.2005 - 05.2015
Frankford High School