Margaret Mangum
BURLINGTON,NC
Summary
Well-qualified Leasing Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Temp Worker
BG Multifamily
02.2023 - Current
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Worked fast to complete tasks and meet daily deadlines.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Peer Support Worker
Southlight HealthCare
10.2019 - 01.2023
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Transported individuals to medical appointments and support meetings whenever needed.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Leasing Assistant
Deerfield Crossing
12.2018 - 10.2020
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Improved lease renewal rates by proactively reaching out to existing tenants and addressing their needs.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
Office Assistant
Operations Breakthrough
01.2010 - 12.2019
- Collaborated with various departments to complete assigned tasks.
- Monitored security to help maintain equipment, data and information safety.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Certified - Substance Abused Counselor
North Carolina State University
Raleigh, NC05.2026
Skills
- Planning Skills
- Compassionate Care
- Staff Meetings
- Scheduling Appointments
- Service Navigation
- Privacy and Confidentiality
- 1 Year of Yardi
- Leadership Skills
- Customer Loyalty
- Fair Housing Policies
- Document Preparation
- Property System One -Site
Timeline
Temp Worker
BG Multifamily
02.2023 - Current
Peer Support Worker
Southlight HealthCare
10.2019 - 01.2023
Leasing Assistant
Deerfield Crossing
12.2018 - 10.2020
Office Assistant
Operations Breakthrough
01.2010 - 12.2019
Certified - Substance Abused Counselor
North Carolina State University
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