Margaret Martin
York,UK
Summary
Enthusiastic social policy graduate, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of social and political inequities with a focus on LGBTQ+ rights. Motivated to learn, grow and excel in policy research.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Social Services Assistant
Life Care Center Of Westminster
Westminster, CO
12.2020 - 05.2021
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Worked with clients to improve life choices and maximize the benefits of programs.
- Coordinated referrals and direct support for clients.
- Prepared variety of different written communications, reports and documents.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Memory Care Director
Juniper Communities
Lakewood, CO
11.2019 - 11.2020
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Conducted tours of facility to prospective residents and families.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Social Services
Eduro Healthcare
Denver, CO
05.2019 - 08.2019
- Constructed short- and long-term planning to improve client programs.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Attended education opportunities and created in-service training alliances to meet mission of organization.
- Delegated authority and responsibility to department personnel.
- Collaborated with department managers to correct and improve services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
- Referred families to shelters, legal resources and educational programs.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
Social Services Assistant
Eduro Healthcare
Denver, CO
12.2018 - 05.2019
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Worked with clients to improve life choices and maximize benefits of programs.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
Interim Activities Director
Eduro Healthcare
Denver, CO
11.2018 - 12.2018
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Coordinated, planned, developed and implemented activities designed to enrich lives of nursing home residents.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Ordered and maintained all recreational equipment.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
- Trained staff members on conducting events and following safety procedures.
Activities Assistant
Eduro Healthcare
Denver, CO
02.2018 - 11.2018
- Coordinated off-site activities and accompanied residents throughout excursions.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Evaluated supplies and requested purchases to meet activity plans.
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all residents.
- Documented preferences and helped develop relevant activities.
- Engaged residents through events, small groups and personal attention.
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
- Transported and escorted program participants to and from activities and on field trips.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept athletic and games equipment and facilities organized and maintained.
Education
Bachelor of Arts - Women's Studies
Metropolitain State University of Denver
Denver, CO05.2013
Skills
- Compliance Oversight
- Family support
- Patient education and counseling
- Project oversight
- Training and mentoring
- Staff Management
- Multidisciplinary team collaboration
- Wellness services
- Referrals and networking
- Case Management
- Crisis Intervention
- Social services
- Program Development and Management
- DSM-IV knowledge
- Efficient under pressure
- Clear and effective communication
- Policy Development
- Public policy
- Academic research
- Qualitative research
Certification
Certified Dementia Practitioner
Timeline
Social Services Assistant
Life Care Center Of Westminster
12.2020 - 05.2021
Memory Care Director
Juniper Communities
11.2019 - 11.2020
Director of Social Services
Eduro Healthcare
05.2019 - 08.2019
Social Services Assistant
Eduro Healthcare
12.2018 - 05.2019
Interim Activities Director
Eduro Healthcare
11.2018 - 12.2018
Activities Assistant
Eduro Healthcare
02.2018 - 11.2018
Bachelor of Arts - Women's Studies
Metropolitain State University of Denver
Certified Dementia Practitioner
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