Margaret Martinez
Plano,TX
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Merry Maids
10.2015 - 10.2023
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured recruiting, interviewing, and staffing of personnel.
- Monitor and control all accounts receivable
- Developed business plan, processes and procedures to provide superior to customers.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained new employees on proper protocols and customer service standards.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Directly involved with all aspects of sales.
Education
On-going - Continued Education Provided By Service Master
Service Master (Company)
Memphis, TN4 Years - Business Management
Tottenville High School
Staten Island, NY06.2023
Skills
- Sales Negotiation
- Operations Oversight
- Personnel Management
- Documentation and Reporting
- Payroll Processing
- Hiring
- Staff Training and Development
- Quality Assurance
- Sales Strategy
- Financial Planning
- Time Management
- Adaptability and Flexibility
Timeline
Owner/Operator
Merry Maids
10.2015 - 10.2023
On-going - Continued Education Provided By Service Master
Service Master (Company)
4 Years - Business Management
Tottenville High School
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