Margaret Martinez
Davison,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CNC Machine Operator
H&H Tool Inc.
07.2023 - Current
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Machine Operator Fiber Lasercutting
3 Dimensional Services Group/Urgent Design And Man
11.2021 - 07.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Replenished materials and supplies as needed to maintain production.
- Kept detailed production records and identified hold-ups.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
Procedure Scheduler
Flint Gastroenterology Associates
07.2012 - 08.2021
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
- Contributed to the development of department goals focused on improving patient experience throughout the entire scheduling process.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
- Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Assisted in improving overall patient satisfaction through timely and accurate schedule management.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Implemented a user-friendly electronic scheduling system, resulting in increased productivity and reduced errors.
- Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
AFC Caregiver
Synod Residential Service
06.2006 - 08.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Transported clients to and from medical appointments with safety and efficiency.
Education
Diploma - Medical Office Management
Performance Training
Toms River, NJ04.2012
GED -
Mott Adult High School
Flint1998
Skills
- Computer Skills
- Precision measuring
- Safety Procedures
- Safety Compliance
- Production Planning
- Manual Machining
- Surface grinding
- Loading materials
- CNC Machine Operation
- Precision measurement
- Parts and Materials Inspection
- Basic Mathematics
- Hand and Power Tool Operation
Certification
CPR/ First Aid/ AED certified
Timeline
CNC Machine Operator
H&H Tool Inc.
07.2023 - Current
Machine Operator Fiber Lasercutting
3 Dimensional Services Group/Urgent Design And Man
11.2021 - 07.2023
Procedure Scheduler
Flint Gastroenterology Associates
07.2012 - 08.2021
AFC Caregiver
Synod Residential Service
06.2006 - 08.2013
Diploma - Medical Office Management
Performance Training
GED -
Mott Adult High School