Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Mason

Atlanta,GA

Summary

Dedicated professional with expertise in customer service, problem-solving, and leadership. Proven ability to manage security operations while ensuring customer satisfaction and compliance with regulations.

Overview

9
9
years of professional experience

Work History

Bank Assistant

Bank of America
Atlanta, GA
02.2022 - 07.2025
  • Processed customer transactions efficiently and accurately.
  • Assisted clients with account inquiries and banking services.
  • Maintained accurate records of financial transactions daily.
  • Managed cash drawer, ensuring proper balancing at end of shifts.
  • Handled customer complaints with professionalism and care.
  • Supported branch managers in organizing promotional events and activities.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Completed paperwork necessary for opening new accounts or closing old ones.

Security Supervisor

Allied Universal Security
Mableton, GA
05.2019 - 11.2021
  • Supervised security personnel to ensure safety and compliance with regulations.
  • Conducted regular security patrols to monitor premises and prevent incidents.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Recorded required data for incident reports and files.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Managed incident reports, documenting events for further review and analysis.

Customer Service Representative

Dial America Marketing
Orlando, FL
04.2016 - 09.2018
  • Assisted customers with inquiries and resolved issues effectively.
  • Processed orders and managed returns through company systems.
  • Collaborated with team members to enhance customer satisfaction initiatives.

Education

High School Diploma -

Cornerstone High School
Norcross, GA
04-1998

Skills

  • Transaction processing
  • Financial record keeping
  • Customer account management
  • Cash handling
  • Compliance knowledge
  • Customer relationship management

Timeline

Bank Assistant

Bank of America
02.2022 - 07.2025

Security Supervisor

Allied Universal Security
05.2019 - 11.2021

Customer Service Representative

Dial America Marketing
04.2016 - 09.2018

High School Diploma -

Cornerstone High School

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