Margaret M. Butler
Cleveland,OH
Summary
Experienced luxury retail leader with 10+ years driving multimillion-dollar sales growth and surpassing targets in Fine Jewelry and Timepieces. Successfully launched international brands in the U.S., exceeding benchmarks by 20%+. Skilled in strategic buying, client development, team leadership, and event curation to boost sales and client loyalty. Proven ability to align boutique strategy with corporate goals for record results in competitive markets.
Overview
17
17
years of professional experience
Work History
Sales Manager
Van Cleef & Arpels
10.2024 - 09.2025
- Supervised and developed a team of 25, fostering a results-driven culture that contributed to meeting ambitious sales objectives.
- Directed sales strategy in the High Jewelry market, aligning quarterly performance with long-term business objectives, including a $45M year-end revenue target.
- Led a team of 8 Sales Associates, supporting their growth through personalized coaching and sales strategy to reach $6M individual revenue goals.
- Maintained ongoing communication with corporate buyers to secure relevant merchandise assortments, adapting quickly to shifts in market trends and consumer behavior
- Worked with the Client Development team to optimize visibility into active client profiles, empowering Sales Associates to deliver a more personalized and elevated client experience
Assistant Boutique Director, Fine Jewelry & Timepieces
Christian Dior Couture
01.2022 - 10.2024
- Led 20 Sales Associates in surpassing a $35M annual sales goal through focused daily coaching, performance management, and elevated client service strategies.
- Partnered with corporate buyers in weekly strategy meetings to ensure effective product allocation and support ongoing sales goal achievement.
- Designed and implemented event strategies around jewelry launches, leveraging client engagement opportunities to boost product sell-through and brand visibility.
- Partnered with the company President in monthly business walk-throughs to assess performance, refine strategies, and align on key objectives to surpass sales goals.
- Partnered with CRM to leverage client data for jewelry launch events and devise strategic plans to grow and retain high-value clientele.
- Collaborate weekly with operations team of 10 to reduce product shrinkage and improve overall departmental efficiency.
Fine Jewelry Manager
Bucherer 1888 - Tourneau TimeMachine
06.2021 - 09.2022
- Directed the successful market entry of a global Fine Jewelry brand in the US, opening the Bucherer North America Flagship and outperforming sales targets by 22%.
- Led targeted sales coaching and product knowledge training for a team of 17 sales professionals specializing in High Jewelry and Luxury Watches, boosting overall sales performance.
- Hosted monthly exclusive events to expand Bucherer’s reach among high-net-worth individuals and reinforce brand loyalty.
- Oversaw purchasing and curation of all jewelry collections for the flagship store, ensuring a cohesive and high-quality product offering.
- Designed and implemented a clienteling program to empower sales associates in meeting and exceeding quarterly sales projections.
Assistant High Jewelry Buyer
Wempe
09.2018 - 05.2020
Retail Manager / Client Development Manager
Anna Sheffield
02.2017 - 07.2018
High Jewelry and Watch Sales Executive
Chopard
04.2015 - 02.2017
High Jewelry and Watch Specialist
De Grisogono
07.2013 - 03.2015
Selling Assistant Manager, Children & Layette Stores
Ralph Lauren
08.2008 - 06.2013
Education
Bachelor of Science - Diamonds and Diamond Grading, Colored Stones and Colored Grading
GIA: Gemological Institute of America
New York, NY01.2016
Conversation French Courses
French Institute: Alliance Française
New York, NY01.2015
Bachelor of Arts - Communications
John Carroll University
Cleveland, OH05.2008
Liberal Arts Program
Huron University USA in London
12.2007
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Client relationship management
- KPI tracking
Timeline
Sales Manager
Van Cleef & Arpels
10.2024 - 09.2025
Assistant Boutique Director, Fine Jewelry & Timepieces
Christian Dior Couture
01.2022 - 10.2024
Fine Jewelry Manager
Bucherer 1888 - Tourneau TimeMachine
06.2021 - 09.2022
Assistant High Jewelry Buyer
Wempe
09.2018 - 05.2020
Retail Manager / Client Development Manager
Anna Sheffield
02.2017 - 07.2018
High Jewelry and Watch Sales Executive
Chopard
04.2015 - 02.2017
High Jewelry and Watch Specialist
De Grisogono
07.2013 - 03.2015
Selling Assistant Manager, Children & Layette Stores
Ralph Lauren
08.2008 - 06.2013
Conversation French Courses
French Institute: Alliance Française
Bachelor of Arts - Communications
John Carroll University
Liberal Arts Program
Huron University USA in London
Bachelor of Science - Diamonds and Diamond Grading, Colored Stones and Colored Grading
GIA: Gemological Institute of America
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