Summary
Overview
Work History
Education
Skills
Timeline
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Margaret McAlister

Murrieta,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience

Work History

Manager

Jacksons Food Stores
09.2021 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Manager

7-11 Convenience Store
03.2021 - 09.2021
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Assistant Store Manager/ Manager

Speedway Gas Station
03.2018 - 03.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.

Assistant Manager/Floor Manager

Western Refining
09.2015 - 03.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Floor Manager

AMPM Arco Gas Station
12.2009 - 09.2015
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.

Education

High School Diploma -

Alameda High School
Alameda, CA
06.1990

Skills

  • Team Leadership
  • Product Management
  • Customer Relationship Management (CRM)
  • Computer Skills

Timeline

Manager

Jacksons Food Stores
09.2021 - Current

Manager

7-11 Convenience Store
03.2021 - 09.2021

Assistant Store Manager/ Manager

Speedway Gas Station
03.2018 - 03.2021

Assistant Manager/Floor Manager

Western Refining
09.2015 - 03.2018

Floor Manager

AMPM Arco Gas Station
12.2009 - 09.2015

High School Diploma -

Alameda High School

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Margaret McAlister