Margaret McCarthy
Chicago,IL
Summary
Motivated professional with extensive entrepreneurial and management experience. Proven ability to build and sustain strong relationships with colleagues, staff, fellow students, and clients while maintaining day-to-day job sites. Demonstrates effective leadership and collaboration skills, applying business acumen to achieve and surpass organizational objectives. Effective team lead in navigating biohazardous conditions and intricate client relationships.
Overview
6
6
years of professional experience
Work History
Business Owner
Lucky Day Cleaning Services
Chicago & Normal, Illinois
04.2022 - Current
- Ensured compliance with all local laws and regulations related to the business operations.
- Updated website content regularly according to current trends within target markets.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Performed a wide range of cleaning services for commercial and residential clients.
- Safely cleaned and disinfected areas exposed to biohazards.
- Implemented and enforced proper use of PPE, containment procedures and waste disposal in accordance with state regulations.
- Monitored cash flow to ensure proper budgeting of resources.
Front Desk Receptionist
Niles Park District
Niles, IL
09.2020 - 03.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all patrons were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained facility cleanliness and appearance for patrons.
- Ensured tennis courts and machinery were up to safety standards.
- Performed data entry into computer systems to maintain accurate records of customer information.
Keyholder Manager
FroZone
Skokie, IL
05.2019 - 09.2019
- Tracked employee attendance records accurately in order to manage payroll costs efficiently.
- Conducted monthly inventory audits to ensure accurate stock records were kept up-to-date.
- Maintained a safe working environment for employees by enforcing safety regulations and conducting regular safety inspections.
- Provided guidance and direction to keyholders in order to maximize sales performance.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
Education
Bachelor of Arts - English
Illinois State University
Normal, IL05-2023
Skills
- Customer service
- Safety procedures
- Employee training
- Project management
- PPE management
- Waste disposal
- Regulatory compliance
- Safety inspections
- Grammar instruction
- Literature analysis
- Creative writing
- Technical writing
- Content management
Languages
English
Full Professional
French
Limited
Accomplishments
- Regina Dominican's Kairos Retreat Leader Excellence Award, 2019
- Illinois State University Dean's List Recipient, Spring Semester, 2020
- Publication in Illinois State's Creative Journal Euphemism, work titled "A Piece of Me" 2020
- Volunteer for American Brain Tumor Association Team "Galvin's Hope" 2015-Present
Timeline
Business Owner
Lucky Day Cleaning Services
04.2022 - Current
Front Desk Receptionist
Niles Park District
09.2020 - 03.2022
Keyholder Manager
FroZone
05.2019 - 09.2019
Bachelor of Arts - English
Illinois State University
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