Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Mckibbin

Indianapolis,IN

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Dairy Queen Grill & Chill. Proven ability to train staff and enhance service quality while maintaining accurate cash handling. Recognized for a positive attitude and reliability, contributing to a collaborative and efficient work environment.

Overview

9
9
years of professional experience

Work History

Cashier Team Lead

Dairy Queen Grill & Chill
07.2025 - 09.2025
  • Supervised cashier operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new team members on customer service best practices.
  • Managed cash handling processes, maintaining accuracy in transactions and register balances.
  • Developed scheduling strategies to optimize staff coverage during peak hours.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

CNA

The Waters
07.2017 - 09.2022
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Managed dining area to ensure cleanliness and organization during peak hours.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Processed payments accurately and efficiently using point-of-sale system.
  • Maintained knowledge of menu offerings, including daily specials and promotions.
  • Contributed to a positive team environment through effective communication and support.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

CNA

Westminister Village
05.2018 - 05.2022
  • Assisted residents with daily living activities to enhance comfort and independence.
  • Monitored vital signs and reported changes to nursing staff for prompt intervention.
  • Maintained cleanliness of resident areas to ensure a safe and hygienic environment.
  • Collaborated with healthcare team to implement individualized care plans for residents.
  • Trained new staff on best practices for patient care and safety protocols.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Adjusted bed rails and equipment to support patient safety.

Server

IHOP
02.2017 - 05.2020
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Managed dining area to ensure cleanliness and organization during peak hours.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Processed payments accurately and efficiently using point-of-sale system.
  • Maintained knowledge of menu offerings, including daily specials and promotions.
  • Contributed to a positive team environment through effective communication and support.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Scienc And Information Technology

AIU
Remote
02.2020

Certifed Nursing Assistant - Nursing

All-heart Nursing
Muncie, IN
09.2017

General Studies

North High School
Bakersfield, CA
05.2013

Skills

  • Customer service
  • Team leader
  • Positive attitude
  • Flexible schedule
  • Punctual and reliable

Timeline

Cashier Team Lead

Dairy Queen Grill & Chill
07.2025 - 09.2025

CNA

Westminister Village
05.2018 - 05.2022

CNA

The Waters
07.2017 - 09.2022

Server

IHOP
02.2017 - 05.2020

Scienc And Information Technology

AIU

Certifed Nursing Assistant - Nursing

All-heart Nursing

General Studies

North High School

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Margaret Mckibbin