Margaret M. Cook
Dodgeville,WI
Summary
Professional with focus on enhancing visitor engagement and satisfaction. Brings valuable experience in handling visitor inquiries, providing information, and addressing concerns efficiently. Known for fostering team collaboration and adapting to changing needs to ensure seamless operations. Key skills include effective communication, problem-solving, and customer service excellence. Friendly and caring with a passion for the legacy of Frank Lloyd Wright.
Overview
19
19
years of professional experience
Work History
Information Manager
Wiring Inc
08.2021 - 01.2025
- Championed end-user training programs to promote the adoption of new technologies and processes among employees.
- Implemented effective data storage solutions, optimizing resource utilization and reducing operational costs.
- Evaluated emerging trends in the field of information management, proactively incorporating best practices into daily operations as necessary.
Interim Director
AC Buehler Library, Elmhurst University
07.2019 - 08.2021
- Manage Library operations
- Manage library budget
- Advocate for the library in various campus areas
Reference and Instruction Librarian
A.C. Buehler Library, Elmhurst College
01.2006 - 08.2021
- Design and deliver information literacy instruction to students in a variety of programs of study
- Create web-based resources to supplement instruction
- Reference desk service hours
- Manage liaison disciplinary collections, including print and electronic resources
- Provide Blackboard training and support to faculty, staff and students
FYS Instructor
Elmhurst College
09.2007 - 05.2012
- Taught First Year Seminar: 'Humans, Live! Online, An Introduction to Internet Studies' & 'The Play's The Thing: Ethnotheatre as a Social Justice Lens'
- Developed course materials, readings, assignments
- Evaluated students' oral and written work
Education
MSLIS - Library And Information Science
Dominican University
Master of Arts - Performance Studies
Northwestern University
Evanston, ILBachelor of Arts - Communications
DePaul University
Chicago, ILSkills
- Customer Service Excellence
- Collaborative Teamwork
- Empathetic Interaction Expertise
- Detail-Oriented Approach
- Effective Issue Resolution
- Consistent Dependability
- Skilled in Prioritizing Multiple Tasks
- Effective communication
- Experienced with Digital Tools
- POS/transaction skills
- Stock Level Optimization
Timeline
Information Manager
Wiring Inc
08.2021 - 01.2025
Interim Director
AC Buehler Library, Elmhurst University
07.2019 - 08.2021
FYS Instructor
Elmhurst College
09.2007 - 05.2012
Reference and Instruction Librarian
A.C. Buehler Library, Elmhurst College
01.2006 - 08.2021
MSLIS - Library And Information Science
Dominican University
Master of Arts - Performance Studies
Northwestern University
Bachelor of Arts - Communications
DePaul University
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