Margaret McShane
East Rockaway
Summary
Compassionate Disability Support Worker skilled in emotional intelligence, problem-solving, and effective communication. Committed to enhancing client experiences by providing personal care and supporting access to community resources.
Overview
44
44
years of professional experience
Work History
Disability Support Worker
Independent Support Services
Monticello
12.2022 - Current
- Facilitated daily living activities and personal care to enhance client independence.
- Coordinated access to community resources and services to improve client well-being.
- Documented client progress and maintained accurate records.
- Delivered emotional support to clients during challenging situations to foster resilience.
- Assisted in developing self-care skills such as personal hygiene practices.
Customer Service Representative
Con Edison
New York
12.1981 - 12.2006
- Resolved customer complaints using effective communication and problem-solving skills, leading to increased customer satisfaction.
- Assisted customers with billing inquiries and service requests, ensuring quick and accurate resolutions.
- Processed service orders using company software for timely execution.
- Educated customers on energy-saving programs and services available.
- Collaborated with team members to refine customer service procedures, resulting in improved response times.
- Documented customer interactions and feedback for continuous improvement efforts.
Education
Bachelor of Science - Sociology
Hunter College
New York (City), NY05-1975
Skills
- personal care assistance
- client assessment
- self-care development
- community resource access
- progress documentation
- customer relationship management
Timeline
Disability Support Worker
Independent Support Services
12.2022 - Current
Customer Service Representative
Con Edison
12.1981 - 12.2006
Bachelor of Science - Sociology
Hunter College