Margaret Milekic
Amherst,MA
Overview
9
9
years of professional experience
Work History
The Literacy Project Volunteer
The Literacy Project
Ware, Massachusetts
02.2024 - Current
- Conducted reading and writing workshops for a diverse group of adult learners, with varying educational backgrounds.
- Assisted the classroom instructor with lessons and materials.
- Guided students through creative writing assignments with encouragement, care, and patience.
- Worked with students over the course of a semester to write, design, edit, revise, and produce an organization-wide literary journal titled: Re: Discovery.
Gallery Assistant
Lucky's Tattoo & Piercing
Northampton, Massachusetts
09.2021 - 07.2024
- Provided excellent customer service by answering questions and addressing concerns promptly, while promoting a welcoming and body-positive atmosphere.
- Maintained the cleanliness and organization of the gallery space, piercing counter, supplies, and jewelry.
- Coordinated schedules for artists to ensure efficient workflow throughout the studio.
- Fielded incoming phone calls and solicited information for artists.
Gallery Assistant
Chameleon Tattoo & Piercing
Cambridge, MA
04.2018 - 11.2020
- Fielded incoming calls and coordinated schedules for piercers and tattoo artists.
- Handled client consultations, explaining services and procedures clearly and professionally.
- Ran the front desk of a high-traffic gallery to ensure admission payments and visitor safety.
- Maintained a clean, welcoming, and safe studio.
- Organized artist files and archival materials.
- Acted as liaison between artists and customers.
Customer and Technical Support Agent
Formlabs Inc.
Somerville, Massachusetts
05.2016 - 04.2019
- Provided technical support for software and hardware issues via phone and chat.
- Documented customer interactions in the ticketing system for future reference.
- Collaborated with engineering teams to report recurring issues and suggest improvements.
- Educated users on product features to enhance their experience with services offered.
- Provided technical assistance to customers via phone, email, and online chat.
- Resolved customer issues by explaining self-help techniques that resulted in minimal personnel involvement.
Education
Master of Arts - Creative And Professional Writing (in-progress)
Western Connecticut State University
Danbury, CTBachelor of Arts - English
Regis College
Weston, MA05-2016
High School Diploma -
Desert Vista High School
Phoenix, AZ05-2012
Skills
- Content editing
- Effective communication
- Creative thinking
- Verbal and written communication
- Volunteer orientation
- Flexible schedule
- Google suite proficiency
- Computer skills
- Workshop facilitation
Timeline
The Literacy Project Volunteer
The Literacy Project
02.2024 - Current
Gallery Assistant
Lucky's Tattoo & Piercing
09.2021 - 07.2024
Gallery Assistant
Chameleon Tattoo & Piercing
04.2018 - 11.2020
Customer and Technical Support Agent
Formlabs Inc.
05.2016 - 04.2019
Master of Arts - Creative And Professional Writing (in-progress)
Western Connecticut State University
Bachelor of Arts - English
Regis College
High School Diploma -
Desert Vista High School