Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Minahan

Mahanoy Plane

Summary

Dedicated Pharmacy Assistant with a proven track record at Redners Pharmacy, excelling in medication dispensing and customer service. Recognized for exceptional organizational skills and empathetic communication, effectively resolving customer inquiries and ensuring a seamless pharmacy experience. Committed to maintaining a clean environment and supporting team efficiency in fast-paced settings.

Overview

29
29
years of professional experience

Work History

Pharmacy Assistant

Redners Pharmacy
02.2022 - Current
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.

Veterinary Technician

Schuylkill Veterinary Hospital
04.1996 - 07.2016
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

Education

High School Diploma -

Mahanoy Area
Mahanoy City, PA
06.1988

Skills

  • Stocking shelves
  • Answering customer questions
  • Data entry
  • Product restocking
  • Supply restocking
  • Medication dispensing
  • POS system operation
  • Prescription interpretation
  • Organizing supplies
  • Medication labels
  • Resolving complaints
  • Processing payments
  • Receiving incoming supplies
  • Verifying orders

Timeline

Pharmacy Assistant

Redners Pharmacy
02.2022 - Current

Veterinary Technician

Schuylkill Veterinary Hospital
04.1996 - 07.2016

High School Diploma -

Mahanoy Area

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