Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret M. Keane

Maywood,New Jersey

Summary

Directed teams in conflict resolution and process optimization, ensuring exceptional patient care standards. Committed to continuous improvement, staff engagement, and consistently achieving organizational objectives. Proven leadership experience with a history of surpassing performance benchmarks.

Overview

34
34
years of professional experience

Work History

Supervisor Division of Pediatric Surgery

HackensackUMC
Hackensack, NJ
02.2022 - Current
  • Evaluated employee performance through reviews, documenting findings for future reference.
  • Trained new employees on company policies and procedures to ensure compliance.
  • Provided guidance to team members regarding job duties and responsibilities.
  • Maintained accurate records of performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to review tasks and project timelines.
  • Developed strategies that improved team performance and increased productivity.
  • Ensured compliance with safety regulations by conducting staff training sessions.
  • Resolved customer complaints promptly to sustain high levels of satisfaction.

Surgical Coordinator

Hackensack Meridian Health - Joseph M. Sanzari Children's Hospital
01.2018 - 02.2022
  • Provided high-quality support to Section Chief through efficient scheduling and administration.
  • Coordinated appointments and travel arrangements to enhance office operations.
  • Executed patient booking and scheduling for pediatric otolaryngology, ensuring smooth consults and follow-ups.
  • Demonstrated strong communication and customer service skills within a collaborative team environment.
  • Enforced policies on confidentiality, attendance, and safety standards at HUMC.
  • Utilized nursing software including Ansos, Last Word, Epic, Bed Board, and PeopleSoft.

Patient Staffing/Patient Placement Coordinator

Hackensack University Medical Center
Hackensack, NJ
01.2014 - 01.2018
  • Maintained payroll for over 250 employees in KABA system, ensuring accuracy and compliance.
  • Balanced and monitored staff schedules based on budget constraints to optimize resource allocation.
  • Fostered effective communication between floor managers and supervisors to enhance operational efficiency.
  • Trained health employees in Microsoft applications, supporting skill development and application proficiency.
  • Ensured accurate data management for health care systems to support informed decision-making.
  • Completed ongoing education requirements through state-regulated programs to maintain professional standards.
  • Demonstrated strong administrative abilities and teamwork skills in a dynamic environment.
  • Utilized nursing software including Ansos, Last Word, Epic, Bed Board, and PeopleSoft effectively.

Office Manager

Tobi Greene, M.D.
Hackensack, NJ
01.2009 - 01.2013
  • Coordinated and scheduled appointments and surgeries within breast cancer practice.
  • Managed patient care collaboratively with plastic surgery, surgery, and radiology departments.
  • Performed ICD-9 coding, ensured timely patient billing, and requested insurance referrals.
  • Acted as liaison between physician, pharmaceutical representatives, and supply vendors.
  • Assisted physician with in-office procedures including core biopsies and drain removals.
  • Responded to patient needs daily, providing compassionate support.
  • Supervised office staff, fostering motivation and a positive work environment.
  • Handled payroll and bookkeeping for all office staff related to physician's office.

Administrative Assistant

Hackensack University Medical Center
Hackensack, NJ
01.2002 - 01.2009
  • Coordinated schedules, appointments, and travel arrangements to enhance administrative efficiency.
  • Facilitated patient booking for surgical consults, pre-operative care, and follow-ups.
  • Collaborated with hospital departments to schedule surgeries, ensuring optimal patient care.
  • Received and prioritized incoming correspondence for the surgical center to maintain communication flow.
  • Enforced HUMC policies on confidentiality, attendance, and safety standards within the department.
  • Managed day-to-day operations of the department through effective delegation.
  • Mediated communication among staff and management to foster a positive work environment.
  • Executed all administrative tasks to support the physician's office operations.

Receptionist

Hackensack University Medical Center
Hackensack, NJ
01.1991 - 01.2001
  • Scheduled employee and patient appointments related to workplace injuries and illnesses.
  • Maintained and organized comprehensive medical files, including pathology, radiology, and laboratory results.
  • Prioritized incoming correspondence and delegated tasks to appropriate personnel.
  • Educated patients and employees on Family Medical Leave Act (FMLA), Workers' Compensation, Americans with Disabilities Act (ADA), and Leave of Absence laws.

Education

Associate of Science - Business Administration

Desmond College
Ireland

Skills

  • Surgical scheduling
  • Patient coordination
  • Medical coding and records
  • Healthcare compliance
  • Payroll administration
  • Administrative management
  • Performance evaluation

Timeline

Supervisor Division of Pediatric Surgery

HackensackUMC
02.2022 - Current

Surgical Coordinator

Hackensack Meridian Health - Joseph M. Sanzari Children's Hospital
01.2018 - 02.2022

Patient Staffing/Patient Placement Coordinator

Hackensack University Medical Center
01.2014 - 01.2018

Office Manager

Tobi Greene, M.D.
01.2009 - 01.2013

Administrative Assistant

Hackensack University Medical Center
01.2002 - 01.2009

Receptionist

Hackensack University Medical Center
01.1991 - 01.2001

Associate of Science - Business Administration

Desmond College

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