Margaret Monroe
Bainbridge,GA
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
40
40
years of professional experience
Work History
Administrative Assistant
Florida State University
11.1998 - 08.2010
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Service Representative
Bell South Telephone
01.1971 - 03.1995
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Bolstered company reputation by consistently providing top-notch service in a timely manner.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
Education
Associate of Applied Science - Marketing Management And Research
Bainbridge State College
Bainbridge, GA06.1998
Skills
- Filing
- Data Entry
- Mail Handling
- Quality Assurance
- Clerical Support
- Spreadsheet Management
- Database Management
- Office Administration
- Invoice Processing
- Travel Coordination
- Scheduling
- Travel Arrangements
- Contract Agreement Preparation
- Microsoft Excel
- Account Reconciliation
- Computer Skills
- Dedicated Team Player
- Database Entry
- Verbal Communication
- Office Management
- Microsoft Office Suite
- Strong Problem Solver
Timeline
Administrative Assistant
Florida State University
11.1998 - 08.2010
Service Representative
Bell South Telephone
01.1971 - 03.1995
Associate of Applied Science - Marketing Management And Research
Bainbridge State College
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