Margaret Montana
Charlotte,NC
Summary
Detail-oriented and methodical front desk leader with good training, problem-solving and conflict resolution skills. Insightful and hardworking with a superior understanding of customer service standards. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Cashier
Hobby Lobby
09.2020 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
Boem
03.2022 - 08.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Beauty Advisor
Ulta
05.2022 - 08.2022
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Sales Associate
Bath & Body Works
05.2022 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Private Nanny
Self-employed
01.2024 - Current
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Assisted with homework and school projects, fostering a love for learning in the children.
Front Desk Coordinator
Bella Lago MedSpa
09.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Educated guests on the MedSpa and MedSpa services
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Gained knowledge on Medical Aesthetics
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided administrative support to management staff, contributing to overall office productivity.
Education
No Degree - Health Systems Management
University of North Carolina At Charlotte
Charlotte, NC05.2025
High School Diploma -
Panther Creek High School
Cary, NC06.2021
Skills
- Customer service
- Experienced with money handling
- Good telephone etiquette
- Administrative skills
- Problem solving skills
- Adaptability
- Friendly demeanor
- Flexibility
- Product Sales
- Multi-tasking strength
- Goal-Oriented
Additional Information
- Part of Zeta Tau Alpha Fraternity at UNCC and served on the Executive Board from 2022-2023 as Risk Reduction and Education Chair
- Has held 3+ leadership positions within Zeta Tau Alpha
- Interesting in going into the Medical Aesthetics field post graduation
- Flexible schedule
Timeline
Front Desk Coordinator
Bella Lago MedSpa
09.2024 - Current
Private Nanny
Self-employed
01.2024 - Current
Beauty Advisor
Ulta
05.2022 - 08.2022
Sales Associate
Bath & Body Works
05.2022 - 01.2024
Sales Associate
Boem
03.2022 - 08.2022
Cashier
Hobby Lobby
09.2020 - 05.2021
No Degree - Health Systems Management
University of North Carolina At Charlotte
High School Diploma -
Panther Creek High School
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