Summary
Overview
Work History
Education
Skills
Timeline
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MARGARET MOYER

South Daytona

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged strong multitasking and customer service skills at Spirit Halloween Super Store to elevate team performance and sales. My proactive approach in training and strategic merchandising significantly boosted efficiency and customer satisfaction, showcasing my ability to drive success in fast-paced environments.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

11
11
years of professional experience

Work History

Restaurant Hostess

Hidden Treasure
01.2025 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Assistant Store Manager

Spirit Halloween Super Store
07.2020 - 11.2024
  • Conducted regular audits for accurate stock levels, reducing excess inventory.
  • Identified sales opportunities through customer interactions, maximizing revenue.
  • Guided team members through challenges with clear communication and support.
  • Strengthened customer loyalty with personalized interactions and follow-ups.
  • Executed merchandising strategies for increased product visibility and sales.
  • Analyzed sales data for informed decision-making on product placement.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Packing Trainer

BRT Extrusions
02.2022 - 08.2024
  • Implemented feedback mechanisms for continuous improvement in training programs.
  • Developed engaging training materials by collaborating with subject matter experts.
  • Conducted assessments, identifying skill gaps and tailoring training solutions.
  • Enhanced team performance for increased productivity through targeted training sessions.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Receptionist

Americas Best Contacts And Eyeclasses
08.2020 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Office Administrative Assistant

Starbound Entertainment
08.2014 - 04.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Education

Associates - Travel/Hotel Business Management

Sawyer School of Business
Pittsburgh, PA
11-1992

Associate of Arts - Graphic Design

Lawrence County Vocational Technical
New Castle, PA
06-1990

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning

Timeline

Restaurant Hostess

Hidden Treasure
01.2025 - Current

Packing Trainer

BRT Extrusions
02.2022 - 08.2024

Receptionist

Americas Best Contacts And Eyeclasses
08.2020 - 04.2022

Assistant Store Manager

Spirit Halloween Super Store
07.2020 - 11.2024

Office Administrative Assistant

Starbound Entertainment
08.2014 - 04.2020

Associates - Travel/Hotel Business Management

Sawyer School of Business

Associate of Arts - Graphic Design

Lawrence County Vocational Technical

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MARGARET MOYER