Margaret Nolen
Christiansburg ,VA
Summary
Individual focused on the company, and promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies. Dedicated on meeting company goals using consistent and organized practices to create an empowering work culture, and skilled working under pressure to ensure goals are met.
Overview
3
3
years of professional experience
Work History
Assistant Executive Director
Commonwealth Senior Living
09.2021 - Current
- Managed turnover and appropriate adequate staffing through development of recruitment sources, and organization.
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Collaborated with department heads to improve cross-functional communication and teamwork, worked very closely with the company CFO, and Senior Leadership teams.
- Drove strategic improvements to enhance operational and organizational efficiencies to meet net operating income for community.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Maintained census for community ensuring we meet needs of the community, and to monitor financial performance.
- Completed contracts, and leases for our rooms sold, and apartment tenants.
- Ensured room and apartment tours are running correctly, and managing the room ready checklist.
- Represented organization to investors including a community walkthrough, and monthly calls on community performance.
- Managed all customer complaints, and created effective action plan to follow up.
- Oversaw facility management tasks including maintenance scheduling, safety inspections, and space allocation planning.
- On-Call 24/7 for all community needs, and emergencies.
Conceirge/Business Office Manager
Commonwealth Senior Living
04.2021 - Current
- Processed monthly billing to all residents, and tenants.
- Maintained accounting reports, and notices given for past due payments/accounts. Including discharge notices, and non-compliance notices.
- Ensured invoices are submitted and paid with each local vendor used, and paid on time.
- Increased accuracy in financial reporting, to ensure late fees are charged and census is correct.
- Managed all HR functions, such as corrective actions including termination. New Hire orientation organized, and effective.
- Submitted Payroll every other week to ensure pay rates and all timecards are correct for associates.
- Any other duties as assigned to ensure the community is running effectively.
Education
Associate of Applied Science - Business Management
New River Community College
Dublin, VA12.2021
ALF Administrator in Training -
National Association of Long Term Care
High School Diploma -
Auburn High School
Riner, VA05.2020
Registered Medication Aide -
Board of Nursing
Certified Nursing Assistant -
Board of Nursing
Skills
- Leadership Development
- Property Management
- Revenue Forecasting
- Human Resources Management
- Teamwork and Collaboration
- Budget Evaluation
- Microsoft Office/Computer Systems
- Sales & Marketing Techniques
Timeline
Assistant Executive Director
Commonwealth Senior Living
09.2021 - Current
Conceirge/Business Office Manager
Commonwealth Senior Living
04.2021 - Current
Associate of Applied Science - Business Management
New River Community College
ALF Administrator in Training -
National Association of Long Term Care
High School Diploma -
Auburn High School
Registered Medication Aide -
Board of Nursing
Certified Nursing Assistant -
Board of Nursing
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