Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Margaret Obilor

San Jose,Ca

Summary

High-performing division director with vast experience and expertise in behavorial health organization processes. Excellent interpersonal communication skills and accustomed to the integration of new health delivery systems and restructuring of work in an increasingly complex regulatory environment

Overview

26
26
years of professional experience

Work History

Division Manager

Santa Clara Valley Health & Hospital System
871 Enborg Court, San Jose CA 95128
12.2015 - Current
  • Skillfully developing departmental goals, objectives, standards of performance, policies and procedure for the Adult/older adult division
  • Directing managers in the development, evaluation and monitoring of County and Contracted program services related to the operational needs, and problems of the division
  • Facilitating system, program and administrative performance improvement initiatives to improve services, comply with regulatory requirements and meet departmental goals
  • Preparing and negotiating new contracts, and working in coordination with finance to develop budgets and services for the program in the Adult/Older Adult division
  • Orchestrating project teams such as the Inpatient/Outpatient Coordination workgroup, Crisis Continuum stakeholder groups, and Tiger teams with the goal to improve admission and discharge processes from inpatient hospitals and ensure the smooth transitions of consumers into the community
  • Providing on-going operational process analysis to mitigate problems, communicate the status of each project, and identify ways to resolve operational issues and constraints.
  • Overseeing, over 50 employees and driving process improvement projects across the division, as well as improving operating standards for access into the behavioral health department, resolving capacity, contracting, billing and customer service issues.
  • Establishing and overseeing the implementation of an effective budgeting and accounting system that will improve efficiency and reduce costs.
  • Strategically planning methods to achieve operational goals and targets, such increasing referral capacity, establishing a medication only clinic and monitoring contracts much more effectively




Senior Mental Health Program Specialist

SCCVHHS: Behavioral Health Services
07.2005 - Current
  • Currently managing the Intensive Services programs which includes, the 24 Hour Care Team, Crisis residential programs, Supplemental Services, transportation services, Fee-for-Service providers, FSP adult/older adult programs, contracted adult inpatient hospitals.
  • Monitoring contracts, authorization of Inpatient fee-for-service providers, and managing Downtown Outpatient Team.
  • Developing positive working relationships with county contractors, DFCS Social Workers, County Mental Health, and other agencies, by organizing case conferences and meetings to discuss program related issues Facilitate/Lead Program team meetings
  • Ensured staff are trained in all clinical, ethical, and legal standards related to service delivery Develop training plans for programs to ensure compliance with contract and agency requirements.
  • Represented and acted as a liaison for the mental health department to other institutions, public, and government agencies on mental health related concerns.
  • Encouraged creative thinking, problem solving, and empowerment among staff to improve morale and teamwork.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Routinely collaborated with department managers such as the Public Guardian Office, hospital administration etc. to correct problems and improve services.
  • Supervised and managed the daily activities of the clinical teams consisting of licensed Marriage and family counselors, psychiatrists, Rehabilitation Counselor and Peer support Workers.
  • Introduced, negotiated and implemented new projects to improve the coordination of care across departments.



Manager

SCCVHHS: Behavioral Health Services
1075 E. Santa Clara Street San Jose CA 95128
11.2013 - 05.2015
  • Managed the day to day operations of a large MHD Outpatient clinic and the 24 Hour Care team and programs. which consisted of 40 staffs made up of managers, clinicians, clerical, Licensed Psychiatric Technicians and Psychiatrists.
  • Ensured that productivity measures are met and maintained Worked with IT in the development of the Health Link Electronic Heath Records in the clinic
  • Analyzed metrics on productivity and performance reports, wrote recommendations to the division manager, enhanced opportunities for unexpected achievements, and summarized the problems to MHD executive management team.
  • Completed all required reports & Quality Improvement grievance reports within the required timelines Ensured that staff are trained in all clinical, ethical, and legal standards related to service delivery Provided oversight to ensure all staff provided services within their scope of practice Provided day-to-day support for staff.
  • Met with staff regularly to review accomplishments, needs, questions, and helped staff enhance their skills and potentials in their jobs.
  • Performed disciplinary/Corrective actions for staff as appropriate and brought serious performance concerns to the attention of BHS executive leadership as needed.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.


WOOC Mental Health Division Manager

SCCVHHS: Mental Health Department
828 South Bascom, San Jose CA 95128
10.2013 - 04.2014
  • Managed the day to day operations of the adult/older adult division
  • Interfaced with Probation, Superior Court, County Mental Health and other agencies and Departments as required to improve program outcomes Communicated and worked very closely with other agency departments and programs such as Finance, HR, IT, and others to ensure smooth program operations
  • Assisted in program development, policy and procedure development, and quality improvement activities in the integration process of the Behavioral Health Department.
  • Worked on designing, implementing the New program closure request form, and 90 days report into the adult/older adult Exhibit A contracts.
  • Developed and maintained positive working relationships with other county contractors, by participating in RFPs, contract processes and monitoring.
  • Assisted in program development, expansion, design, and implementation of best practices as required.
  • Led, designed and implemented training programs and initiatives which contributed toincreased productivity in the Outpatient Programs.
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.


Senior Program Specialist ( Cross Systems Manager)

Mental Health Department
2221 Enborg Lane, San Jose Ca 95128
06.2010 - 12.2012
  • Managed the day to day operations of the MH Call Center, Urgent Care & the 24 Hour Care Program, overseeing over 35 staff
  • Developed a screening workflow that addressed the high volume telephone call and reduced the wait time from 30-10 minutes
  • Developed and wrote policies and procedures to improve the day to day problems that related to screening and referral of beneficiaries seeking mental health services
  • Designed a system of including the Benefit screening process as part of the step down from Inpatient acute hospitals to ensure smooth transition of beneficiaries into the community.
  • Redesigned and re-structured the staffing, the mission and vision of the Urgent Care program to incorporate law enforcement activities and better coordination of care
  • Designed the ECCAC Consumer Table and active involvement of the consumer group at MH Urgent Care despite staff resistance.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Established staff schedules and assignments based on each program needs.

Mental Health Program Specialist II

SCCVHHS: Mental Health Department
2221 Enborg Lane San Jose CA 95128
06.2004 - 06.2010
  • Manager 24-Hour Care Program Managed the (24 hour Care program) Central Intake Unit for all individuals referred for placement from a psychiatric inpatient hospital in and out of Santa Clara County, Supervised a total of 14 staff
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of the residential facility standards.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each client from the IMD\'s State Hospitals and inpatient settings.
  • Participated in residential facility surveys and inspections made by Community Care licensing and other state regulatory board.
  • Identified process improvements in the day-to-day functioning of the program.

Mental Health Program Specialist II(Dual Diagnosis Coordinator & Calworks)

SCCVHHS: Mental Health Department
2221 Enborg Lane San Jose Ca 95121
09.2000 - 06.2004
  • Job responsibilities included managing CalWorks Mental Health Service team, Drug treatment court team and acted as a Dual Diagnosis Coordinator for the Mental Health Department.Both programs were new to the Mental Health Department.
  • Interfaced with district attorneys, probation dept., Pretrial Services, Drug and Alcohol and Social Services, setting up criteria for referral into the Drug Treatment Court service team.
  • Provided both verbal and written presentations to the community on services available in the mental health department for dually diagnosed individuals.
  • Acted as a laison and consultant on clinical and administrative aspects of treatment programs (Call center, Service Teams and drug and Alcohol contract programs).
  • Interfaced with Department of Alcohol and drug, by attending both statewide and Bay Area meetings on behalf of mental health department.
  • Developed written protocols, policies and criteria for Dual diagnosis services for both AOD & MHD departments.
  • Provided written reports to the board quarterly of the progress of both programs

    • Program manager

    Alliance for Community Care
    San Jose, Ca
    09.1998 - 08.2000
    • Developed a new Mental Health service team on the Eastside of San Jose.
    • Managed and supervised 15 staff, which included Clerical, Rehabilitation Counselors, Psychiatrist and Marriage and Family Therapist/ Social workers.
    • Trained and developed techniques to motivate and increase staff productivity, by restructuring the way staff productivity is reviewed.
    • Consulted with and advised top administrators on the activities and status of the program
    • Implemented and evaluated creative approaches to setting up the team and building a caseload of clientele
    • Made effective oral and written presentation to community leaders and represented the agency at Bay Area meetings and forums.


    Education

    Ph.D. - Counseling Psychology

    Santa Clara University
    completion 2017

    Master of Science - Counseling Psychology

    Santa Clara University

    Skills

    • Strategic Planning and Development
    • Independent Judgment and Decision Making
    • Promotes Positive Behavior
    • Operational Process Analysis
    • organizational Design and Leadership
    • Productivity and Efficiency Improvement
    • Planning and Execution
    • Multi-Site Operations
    • Continuous Improvement of Operational Processes and Standards
    • Excellent Managerial Training Skills
    • ​Cross-Functional Team Leadership
    • Accomplished leader
    • Performance Management 
    • Great Public Relations and Management Skills
    • Excellent skills in Program Re-design, Evaluation, Coordination and Development
    • Performance Learning Management

    Additional Information

    • Other training attended will be provided upon request

    Timeline

    Division Manager

    Santa Clara Valley Health & Hospital System
    12.2015 - Current

    Manager

    SCCVHHS: Behavioral Health Services
    11.2013 - 05.2015

    WOOC Mental Health Division Manager

    SCCVHHS: Mental Health Department
    10.2013 - 04.2014

    Senior Program Specialist ( Cross Systems Manager)

    Mental Health Department
    06.2010 - 12.2012

    Senior Mental Health Program Specialist

    SCCVHHS: Behavioral Health Services
    07.2005 - Current

    Mental Health Program Specialist II

    SCCVHHS: Mental Health Department
    06.2004 - 06.2010

    Mental Health Program Specialist II(Dual Diagnosis Coordinator & Calworks)

    SCCVHHS: Mental Health Department
    09.2000 - 06.2004

    Program manager

    Alliance for Community Care
    09.1998 - 08.2000

    Ph.D. - Counseling Psychology

    Santa Clara University

    Master of Science - Counseling Psychology

    Santa Clara University

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