Margaret O'Connor
Customer Service
Saint John,IN
Summary
Driven Customer Service Representative with a proven track record, adept in communication and problem-solving. Excelled in managing high-stress situations, ensuring customer satisfaction, and enhancing inventory processes. Demonstrated tenacity and dedication, achieving significant improvements in customer relationship management and operational efficiency.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Competition Transmission
01.2000 - Current
- Handle customer inquiries and concerns courteously and professionally, while creating positive relationships with new and existing customers.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assist in inventory management for parts ordering, minimizing downtime due to lack of necessary components for repairs.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborate with team members to ensure full coverage and optimal scheduling of appointments.
Education
High School Diploma -
Thornridge High School
Dolton, IL06.1988
Skills
- Communication
- Problem-solving abilities
- Tenacity
- Dedication
Timeline
Customer Service Representative
Competition Transmission
01.2000 - Current
High School Diploma -
Thornridge High School