Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARGARET OLSEN DPT

Sebastian,Florida

Summary

Professional Summary:

Dynamic and results-driven professional with extensive managerial leadership at VNA Home Health, specializing in physical therapy, occupational therapy , speech therapy and quality assurance operations. Proven track record in developing programs that enhance productivity and patient care. Adept at conflict resolution and fostering high-performing teams, ensuring exceptional service standards and compliance with documentation requirements.

Overview

15
15
years of professional experience
1
1
Certification

Work History

QA Reviewer Home Health Division

VNA Home Health
02.2024 - Current

Support efforts of VNATC Home Health in managing quality of care, utilization, documentation and outcome and process management through associate interaction, education and timely review of electronic patient records. Integrate and demonstrate the core values of the VNA in all aspects of work responsibilities.

Manager, Home Health Quality Operations

VNA Home Health
12.2020 - 02.2024

Responsible for home health quality review activities focusing on home health eligibility, quality/utilization, timeliness and accuracy of documentation including OASIS.

Supervise associates in the department responsible for quality review activities. Integrate and demonstrate the VNA Core Values in all aspects of work responsibilities.


Manager, Therapy Department

VNA Home Health
05.2010 - 02.2024

Responsible for program development and implementation, training of appropriate therapists as experts and collaborated with community partners.
Worked collaboratively with VNA service line leaders.
Supervised all therapists in the development, implementation, coordination and evaluation of rehabilitation care plans.

Set standards of care for Rehab therapy services, ensures adherence to standards by therapy staff, and delivery of appropriate POC.
Guided therapists , therapy assistants , and home health aides in the adequate documentation of all pertinent information in the patients record.

Supervised therapists in the documentation needed by third party intermediaries for reimbursement.
Participated in QI processes.
Provided effective leadership skills of delegation, organization, problem identification and problem solving.
Collaborated with Patient care managers to ensure interdisciplinary care delivery, to include development of formalized case conferences.
Maintained effective communication with staff, physicians, patients, families and community agencies. Acts as a liaison and consultant to staff and physicians as needed.
Ensured adequate therapy coverage. Coordinates rehab services with other disciplines.
Interview candidates makes hiring recommendations, and orients new therapists to the rehab processes.
Assisted in preparation of job responsibilities, prepared annual evaluations, made shared visits with therapy staff.
Functioned as a role model/mentor ,demonstrating competency in clinical judgement, selected skills and appropriate knowledge base.
Accountable for productivity of therapists and timely completion of paperwork and the exportation of point of care documents from lap top computers.
Conducted therapy monthly meetings and participated in monthly all staff meetings, and supervisory/administrative committees as needed.
Demonstrated knowledge of Agency policies and educated staff.
Planned continuing education programs for therapy staff.
Assisted in developing competencies for staff training and assessment of skills.
Assisted in development and training of therapists related to computer pathways and documentation.
Demonstrated knowledge and adherence to safety and legal requirements.

Education

Doctorate - Physical Therapy

University of South Florida
Tampa, FL
05-2014

Bachelor of Science - Physical Therapy

California State University, Long Beach
Long Beach, CA
01-1989

Skills

  • Highly qualified professional with extensive managerial leadership and clinical experience resulting in high-performing home health care team with exceptional quality and service
    standards
  • Developed and executed programs to improve productivity, profitability, and effectiveness with a focus on patient driven care
  • Application of solution-oriented approaches to resolve conflict, manage staff, and work with strategic partners to achieve optimal results
  • Physical therapy expertise
  • Interdisciplinary collaboration

Certification

OASIS E Certification

Lymphedema Management Certification

Timeline

QA Reviewer Home Health Division

VNA Home Health
02.2024 - Current

Manager, Home Health Quality Operations

VNA Home Health
12.2020 - 02.2024

Manager, Therapy Department

VNA Home Health
05.2010 - 02.2024

Doctorate - Physical Therapy

University of South Florida

Bachelor of Science - Physical Therapy

California State University, Long Beach