Margaret Opp
Soddy Daisy,TN
Overview
25
25
years of professional experience
Work History
Appointment Scheduler
C Rodney Susong MD
Hixson, TN
07.2004 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Assisted office team by making phone calls, copies and appointments.
- Handled complaints and questions, and re-directed calls to other team members.
- Entered daily data in computer systems and documented office activities.
- Made 50-100 phone calls daily to establish first contact with potential customers.
Dental Receptionist
Stephen C Myers DMD
Panama City Beach, FL
07.1997 - 07.2004
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments and handling patient inquiries.
Education
Largo High School
Largo, FL06.1966
Skills
- Appointment Booking
- Appointment Coordination
- Computer Proficiency
- Office Equipment Operation
- Visitor and Customer Relations
- Recall Notifications
- Customer Service
- Appointment Confirmation
- Strong Organizational Skills
- Incoming Call Reception
- Call Answering and Routing
- Data Entry and Database Software
- Telephone Etiquette
- Positive Attitude and Energetic
- Willingness to Learn
- Teamwork and Collaboration
- Clerical Support
- Reminder Calls
Timeline
Appointment Scheduler
C Rodney Susong MD
07.2004 - Current
Dental Receptionist
Stephen C Myers DMD
07.1997 - 07.2004
Largo High School