Margaret Palbicke
Lake In The Hills,IL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. 20 year's of experience in Commercial Insurance Industry. Expert in sales and client relations with proven success streamlining processes for improved account penetration. Dedicated to detailed, accurate and proactive work.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Accuquote Life Insurance
Accuquote Life Insurance
Des Plaines, IL
01.2013 - 06.2014
- Met with customers and brokers to negotiate coverage, price and service delivery.
- Life Insurance Sales including Key Man, Business Perpetuation and personal policy.
- Direct sales exceeding $535K in 7 months
- Evaluated policy valuations and various other factors when making underwriting decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with all customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handled 10-15 calls per day to address customer inquiries and concerns.
Account Executive
Strategic Insurance Consultants. Taskforce HR
Dundee , IL
03.2012 - 06.2014
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Presented product concepts and offerings to clients based on established specifications and preferences.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Delivered services to clients to secure additional business and grow revenue streams.
Account Manager
Alper Services GCG
Derrfield, IL
02.2021 - Current
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Managed 20+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Managed book of business worth $5,000,000 across 20+ accounts.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Account Executive
Reliant Insurance Agency Inc
Rolling Meadows , IL
01.2020 - 03.2021
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Delivered services to clients to secure additional business and grow revenue streams.
- Emerging Cannabis market carrier expansion and new market research
- Real estate contract review and advisement
Account Manager Sales Representative
Member Insurance
Barrington, IL
09.2015 - 01.2020
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Met and exceeded revenue goals by 45% through generating new leads and identifying new clients.
- Met, virtual and in person, with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Kept detailed records of daily activities through online customer database.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Presented information to customers, peers and management.
- Prepared and delivered presentations to New and Renewal customers to highlight offerings and secure new business.
- Consulted with businesses to supply accurate product and service information.
- Met or exceeded sales, customer service and loyalty program standards.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Conferred with customers to understand needs and make targeted coverage needed/missing recommendations.
- Negotiated prices, terms of sales and service agreements.
Prudential Financial
Randall Resource Group
Barrington, IL
06.2014 - 09.2015
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Advised customers of alternative actions and strategies for policy usefulness and new business communications.
- Contacted clients regarding policies entering conversion and offer solutions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with [type] customers to understand needs and provide excellent service.
- Office Management
- Universal and Term Life insurance Sales
Account Manager
FGMK Insurance Agency
Bannockburm, IL
06.2010 - 04.2011
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Assisted in implementation os AMS Agency Management system for agency transition
- Oversaw new business development and customer servicing.
- Introduced new processes to improve account and market tracking for better data analysis.
Account Manager, Inside Sales
Assurance Agency LTD
Schaumburg, IL
03.2006 - 04.2010
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed highly profitable pipeline based on multiple sales penetration techniques exceeding Select account sales excluding $75.000
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Answered customers' questions regarding products, prices and availability.
- Oversaw new business development and customer servicing.
- Created and updated customer accounts with relevant information.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Managed 200+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Education
High School Diploma -
Sacred Herat of Mary
Rolling Meadows IL06.1986
Skills
- Cost reviewing
- National accounts
- New account creation
- Proficient with both Applied Epic and AMS 360/Image Right
- Docusign and Indio trained
- Account verification
- Prioritizing workflows
- Checking quotes
- Database Management
- Account servicing skills
- Order management
- Commercial Insurance expertise
Certification
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Illinois Property and Casualty Licensed since 2002
I have maintained my license continually while adding to my sales /management skill with the Sandler sales training and outside account managment classes.
Timeline
Account Manager
Alper Services GCG
02.2021 - Current
Account Executive
Reliant Insurance Agency Inc
01.2020 - 03.2021
Account Manager Sales Representative
Member Insurance
09.2015 - 01.2020
Prudential Financial
Randall Resource Group
06.2014 - 09.2015
Accuquote Life Insurance
Accuquote Life Insurance
01.2013 - 06.2014
Account Executive
Strategic Insurance Consultants. Taskforce HR
03.2012 - 06.2014
Account Manager
FGMK Insurance Agency
06.2010 - 04.2011
Account Manager, Inside Sales
Assurance Agency LTD
03.2006 - 04.2010
High School Diploma -
Sacred Herat of Mary
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