Margaret Pancoast
Egg Harbor City,NJ
Summary
Skilled Bereavement Counselor from Angelic Hospice, adept in assessment skills and compassionate care. Excelled in developing bereavement care plans, enhancing mental wellbeing, and leading grief support groups. Proven leadership in team coordination and classroom management, achieving trusted performance across roles. Demonstrated achievement in policy development and service delivery improvement, without relying on numerical quantification.
Knowledgeable with solid background in providing emotional support and guidance during times of grief and loss. Successfully aided numerous individuals in navigating complexities of bereavement, offering compassionate counseling and tailored coping strategies. Demonstrated effective communication and active listening skills to build trust and rapport with clients.
Overview
27
27
years of professional experience
Work History
Bereavement Counselor
Angelic Hospice
04.2018 - 02.2025
- Continually pursued professional development opportunities within the field of grief counseling, ensuring that clients received up-to-date and evidence-based interventions.
- Developed individualized bereavement care plans for clients, resulting in improved mental wellbeing.
- Established trust with clients through empathetic listening and tailored counseling approaches.
- Partnered with local communities to offer specialized grief support programs designed specifically for those impacted by terminal illness diagnoses.
- Develop bereavement plan of care based on risk assessment, and revises, assesses and updates the bereavement needs and coping abilities of family/caregiver on an ongoing basis.
- Built strong rapport with families, offering guidance on how best to support their loved ones during the grieving process.
- Supported children/adults experiencing grief by creating appropriate therapeutic activities that fostered emotional expression.
- Contributed to the development of organizational policies related to bereavement care, enhancing service delivery standards within the agency.
- Provide high quality bereavement support to surviving families/significant others, which extends to children, caregivers and close personal friends of the patient.
- Plans, develops and leads bereavement support groups for bereaved family members/significant others and staff members.
Senior Citizen Nutrition Site Manager
JCC of Margate
01.2016 - 01.2018
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
Social Worker
Meadowview Nursing Home
01.2012 - 01.2015
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Substitute Teacher
Somers Point School District
09.1997 - 06.2005
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
Bachelor of Science - BSW
Stockton University
Absecon, NJ05-2012
Skills
- Assessment skills
- Team leadership
- Compassionate
- Classroom management
Timeline
Bereavement Counselor
Angelic Hospice
04.2018 - 02.2025
Senior Citizen Nutrition Site Manager
JCC of Margate
01.2016 - 01.2018
Social Worker
Meadowview Nursing Home
01.2012 - 01.2015
Substitute Teacher
Somers Point School District
09.1997 - 06.2005
Bachelor of Science - BSW
Stockton University
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