Margaret Paterno
Vero Beach,FL
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Remote Administrative Assistant
Greco Risk Management
08.2022 - 07.2024
- Self motivated professional that can work independently and as part of a team.
- Executed electronic record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for supervisor in company's voice.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled office meetings, conference calls and client appointments.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in financial workshops, preparing materials and presentations to potential clients.
- Volunteered to help with special projects of varying degrees of complexity.
- Certificate of completion for 214 license in the state of Florida.
- Worked with Quickbooks, Red Tail Technology, Seminar Crowds, Prospect Connect
Customer Care Coordinator
Bassett Furniture
11.2015 - 07.2022
- Communicated with customers to assess and address individual needs, concerns and issues providing timely resolutions.
- Maintained and managed customer files and databases.
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Kept accurate records to document service actions and discussions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Supported design team with service calls and delivery installations.
- Communicated with local warehouse setting logistical scheduling for all inbound and outbound deliveries.
- Ordered all parts to address service and warranty replacements.
- Assisted with Ecommerce sales and delivery.
- Maintained inventory of all marketing materials and office supplies.
Front Desk Assistant
CSI Group
09.2013 - 09.2015
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated records and files to maintain document compliance.
- Monitored office supplies by checking inventory and placing orders.
Spa Director
Orange Skye Spa
10.2006 - 07.2013
- Recruited, hired and trained all new employees.
- Opened and closed spa according to standard procedures.
- Resolved customer issues promptly to build loyalty.
- Directed all day-to-day operations of business.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Administered payroll, accounting and purchasing.
- Led spa tours for new members to familiarize guests with services provided.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted regular staff meetings, informing team members of new spa services and policies.
Education
Associate of Arts - Commercial Clothing And Design
Hudson County Vocational School
North Bergen, NJ06.1980
Skills
- Prioritization
- Data Management
- Quickbooks
- Statistical Data Gathering
- Business Administration
- Critical Thinking
- Coordination
- Excel Spreadsheets
- Business Planning
- Self Starter
- Time Management
- CRM Software
Timeline
Remote Administrative Assistant
Greco Risk Management
08.2022 - 07.2024
Customer Care Coordinator
Bassett Furniture
11.2015 - 07.2022
Front Desk Assistant
CSI Group
09.2013 - 09.2015
Spa Director
Orange Skye Spa
10.2006 - 07.2013
Associate of Arts - Commercial Clothing And Design
Hudson County Vocational School
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