Margaret Paterno
Vero Beach,FL
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Remote Administrative Assistant
Greco Risk Management
Port St Lucie FL
08.2022 - 07.2024
- Self motivated professional that can work independently and as part of a team.
- Executed electronic record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for supervisor in company's voice.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled office meetings, conference calls and client appointments.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in financial workshops, preparing materials and presentations to potential clients.
- Volunteered to help with special projects of varying degrees of complexity.
- Certificate of completion for 214 license in the state of Florida.
- Worked with Quickbooks, Red Tail Technology, Seminar Crowds, Prospect Connect
Customer Care Coordinator
Bassett Furniture
Middletown, NJ
11.2015 - 07.2022
- Communicated with customers to assess and address individual needs, concerns and issues providing timely resolutions.
- Maintained and managed customer files and databases.
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Kept accurate records to document service actions and discussions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Supported design team with service calls and delivery installations.
- Communicated with local warehouse setting logistical scheduling for all inbound and outbound deliveries.
- Ordered all parts to address service and warranty replacements.
- Assisted with Ecommerce sales and delivery.
- Maintained inventory of all marketing materials and office supplies.
Front Desk Assistant
CSI Group
Pennsville, NJ
09.2013 - 09.2015
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated records and files to maintain document compliance.
- Monitored office supplies by checking inventory and placing orders.
Spa Director
Orange Skye Spa
10.2006 - 07.2013
- Recruited, hired and trained all new employees.
- Opened and closed spa according to standard procedures.
- Resolved customer issues promptly to build loyalty.
- Directed all day-to-day operations of business.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Administered payroll, accounting and purchasing.
- Led spa tours for new members to familiarize guests with services provided.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted regular staff meetings, informing team members of new spa services and policies.
Education
Associate of Arts - Commercial Clothing And Design
Hudson County Vocational School
North Bergen, NJ06.1980
Skills
- Prioritization
- Data Management
- Quickbooks
- Statistical Data Gathering
- Business Administration
- Critical Thinking
- Coordination
- Excel Spreadsheets
- Business Planning
- Self Starter
- Time Management
- CRM Software
Timeline
Remote Administrative Assistant
Greco Risk Management
08.2022 - 07.2024
Customer Care Coordinator
Bassett Furniture
11.2015 - 07.2022
Front Desk Assistant
CSI Group
09.2013 - 09.2015
Spa Director
Orange Skye Spa
10.2006 - 07.2013
Associate of Arts - Commercial Clothing And Design
Hudson County Vocational School