Margaret Payne
Fort Worth,TX
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Collections Specialist
Pra Group Inc
05.2017 - Current
- Deliver exceptional customer service on collection calls and maintained calm and professional demeanor.
- Process payments and applied to customer balances.
- Negotiated to collect balance in full.
- Work in call center environment handling manual and automatically dialed outbound calls.
- Research accounts and completed due diligence to resolve collection problems.
- Maintain high volume of calls and met demands of busy and productive group.
- Negotiate re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Counsel debtors on payment options and arranged installment agreements.
- Achieve performance goals on consistent basis.
- Listen to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition
- Maintained high volume of calls and met demands of busy and productive group
- Assisted in implementing procedures and policies to facilitate timely payments
Collections Assistant Manager
Morgan And Associates Law Firm
11.2010 - 05.2017
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched , skip tracing accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Complete files and process accounts for suit.
- Monitor and work judgments and garnishments.
- Follow FDCPA and state / govt laws.
- Conducted investigations of customer accounts and payment histories.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Worked with legal resources and recovery teams to manage default issues.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Collections Specialist
Merchants And Medical Credit Corp
10.2007 - 05.2010
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
Education
GED -
Castleberry High School
River Oaks Tx05.1984
Skills
- Critical Thinking
- Coordinate Payment Plans
- Collections
- Web Browser Software
- Team Oversight
- Payment Acceptance
- Team Oriented
- Performance Improvement Techniques
- Persuasive Negotiations
- Goals and Performance
- Time Management
- Locating Debtors
- Process Optimization
- Active Listening
- LexisNexis Banko
- Process Payments
- Organizational Skills
- Negotiation
- LexisNexis
- Credit and Collections
- Skip Tracking
- Call center experience
Timeline
Collections Specialist
Pra Group Inc
05.2017 - Current
Collections Assistant Manager
Morgan And Associates Law Firm
11.2010 - 05.2017
Collections Specialist
Merchants And Medical Credit Corp
10.2007 - 05.2010
GED -
Castleberry High School