Summary
Overview
Work History
Education
Skills
Timeline
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MARGARET PEGGY BARKLEY

Inwood,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Great Falls Septic Service
05.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

LOUIS ALLIS
06.2021 - 08.2023
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Worked directly with the purchasing manager ensuring all inventory was in stock; kept track monthly.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Entered invoice data into company's Access and Vantage systems and updated details, including customer contacts and delivery dates to keep information current.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

Administrative Assistant

GEORATOR CORP
09.2002 - 06.2021
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Worked directly with the purchasing manager ensuring all inventory was in stock; kept track monthly.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Planned and executed corporate meetings, lunches and special events for groups of 14+ employees.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Coordinated daily and weekly schedules and monthly calendar obligations for 4 CEO, CFO, Mechanical and Electrical Engineer
  • Coordinated domestic and international travel, hotel and transportation needs for staff.
  • Coordinated troubleshooting, maintenance and updates for office systems.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instructions on behalf of office management.
  • Processed financial documents including contracts, expense reports and invoices.
  • Assisted with administrative tasks, including filing, answering phones.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Set up and maintained physical and electronic filing systems.
  • Maintained up-to-date department organizational chart.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Guided administrative and professional staff through computer and software problems.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Entered invoice data into company's Access and Vantage systems and updated details, including customer contacts and delivery dates to keep information current.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Company was purchased by Louis Allis

Education

Radiologic Technology

McNeese State University
Lake Charles, LA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Great Falls Septic Service
05.2024 - 05.2025

Administrative Assistant

LOUIS ALLIS
06.2021 - 08.2023

Administrative Assistant

GEORATOR CORP
09.2002 - 06.2021

Radiologic Technology

McNeese State University

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