Margaret Perna
Revere,MA
Summary
Dynamic and results-oriented professional with extensive experience in restaurant and catering management, notably with Craft Food Halls. Excelled in event management and inventory control, boosting food and beverage revenue through strategic planning and effective team leadership. Demonstrated exceptional communication skills and a proven track record of enhancing customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catering Manager
Craft Food Halls
07.2024 - Current
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Successfully oversaw over 15 events per month from conception, through planning and day-of execution.
General Manager
Craft Food Halls
01.2024 - 07.2024
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences, while preparing up to 200 orders and 500 items per lunch service.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
Assistant General Manager
Craft Food Halls
08.2023 - 01.2024
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Tracked employee attendance and punctuality for a team of 20, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
FOH Manager
Stephanie's On Newbury
09.2022 - 08.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction by 15% over 3 month intervals.
Restaurant Manager
110 Grill
03.2022 - 09.2022
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts, while maintaining a total labor cost of 16% per week.
Associate Manager
110 Grill
10.2021 - 03.2022
- Mentored and supported 15 FOH employees to create strong workplace culture.
- Oversaw training and onboarding process for all newly hired employees within FOH.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server/Bartender
110 Grill
06.2021 - 03.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Managed sections of 4-8 tables in addition to a 30 seat bar.
- Answered customers' questions, recommended items, and recorded order information.
Unemployed
No Employer
03.2020 - 06.2021
- Covid-19 Layoff
- Used time off work to focus on mental health
- Spent irreplacable time with growing family
Store Communications Lead
Clover Food Labs
01.2020 - 03.2020
- Operated POS cash register, handling an average of 200 transactions daily, and counted the money in cash drawers to ensure accuracy.
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
- Coached store personnel on how to engage customers, not just sell items.
Education
Some College (No Degree) - Culinary Arts
Culinary Institute of America
Hyde Park, NYSome College (No Degree) - Liberal Arts
Middlesex Community College
Bedford, MASkills
- Menu Evaluation
- Event Management Skills
- Food and Beverage Revenue Generation
- Inventory Control
- Employee Scheduling
- Restaurant Management Expertise
- Training Content Revision
- Effective Shift Coordination
- POS System Management
- Comprehensive Restaurant Experience
- Clear Communication Skills
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- Crowd Manager Training Certificate – Various Fire Marshal Offices or Online Providers.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- CPR/AED Certification
Timeline
Catering Manager
Craft Food Halls
07.2024 - Current
General Manager
Craft Food Halls
01.2024 - 07.2024
Assistant General Manager
Craft Food Halls
08.2023 - 01.2024
FOH Manager
Stephanie's On Newbury
09.2022 - 08.2023
Restaurant Manager
110 Grill
03.2022 - 09.2022
Associate Manager
110 Grill
10.2021 - 03.2022
Server/Bartender
110 Grill
06.2021 - 03.2022
Unemployed
No Employer
03.2020 - 06.2021
Store Communications Lead
Clover Food Labs
01.2020 - 03.2020
Some College (No Degree) - Culinary Arts
Culinary Institute of America
Some College (No Degree) - Liberal Arts
Middlesex Community College
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