Margaret Phan
Garden Grove,CA
Summary
Dedicated Cal side Chiprunner with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Tina's Tailors
04.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing drop off and pick up of alterations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated pick up dates for alterations.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Chip Runner
Hustlercasino
06.2013 - 03.2020
- Strengthened team efficiency through effective communication with dealers, managers, and other casino staff members.
- Collaborated with floor supervisors to address any discrepancies or issues related to chip distribution and payments.
- Streamlined operational procedures through consistent adherence to casino policies regarding cash handling, transaction documentation, and chip storage practices.
- Ensured customer satisfaction with timely and accurate chip exchanges at the cashier''s cage.
- Supported dealer productivity by promptly supplying chips when needed during peak hours.
- Guaranteed accurate transactions by meticulously counting and verifying chip values for both players and dealers.
- Promoted an enjoyable gaming atmosphere by remaining approachable and courteous to all casino patrons.
- Improved overall gaming experience by providing exceptional customer service to patrons while handling chip transactions.
- Trained and oriented new chip runners in proper procedures and security protocols.
Sales Associate
Zales The Diamond Store
02.2012 - 01.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Hairstylist
Mode Salon Aveda
12.2011 - 01.2012
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Beauty Salon Owner
Bicycle Hair Salon
01.2010 - 12.2011
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
- Enhanced overall salon aesthetics by overseeing regular interior updates, creating a welcoming atmosphere for clients.
- Trained and motivated employees to perform daily business functions.
Hairstylist
Mode Salon Aveda
01.2004 - 01.2010
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Sales Associate
Zales The Diamond Store
12.2004 - 01.2009
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Customer Service
Bo An Optometry
04.2003 - 05.2004
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Assisted patients/customers with choosing the right eyeglasses/frames
- preparing patients with necessary paperwork and procedures before seeing eye Dr.
Sales Associate
Eddies Crafts
03.2002 - 03.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Business
Golden West College
Huntington Beach, CACosmetologists License -
Kim Anh Beauty Academy
Westminster, CAHigh School Diploma -
Marina High School
Huntington Beach, CA06.2001
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Sensitive information handling
- Work Prioritization
- Complex Problem-Solving
- Guest Relations
- Computer Proficiency
- Courteous and Professional
Timeline
Front Desk Receptionist
Tina's Tailors
04.2023 - 12.2023
Chip Runner
Hustlercasino
06.2013 - 03.2020
Sales Associate
Zales The Diamond Store
02.2012 - 01.2013
Hairstylist
Mode Salon Aveda
12.2011 - 01.2012
Beauty Salon Owner
Bicycle Hair Salon
01.2010 - 12.2011
Sales Associate
Zales The Diamond Store
12.2004 - 01.2009
Hairstylist
Mode Salon Aveda
01.2004 - 01.2010
Customer Service
Bo An Optometry
04.2003 - 05.2004
Sales Associate
Eddies Crafts
03.2002 - 03.2003
No Degree - Business
Golden West College
Cosmetologists License -
Kim Anh Beauty Academy
High School Diploma -
Marina High School