Margaret P Hollister
Battle Creek,MI
Summary
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front of House Employee
McAlister's Deli
11.2023 - 06.2025
- Assisted customers with inquiries and provided information about menu items.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Supported team members during peak service hours to ensure efficient operations.
- Learned and utilized point-of-sale systems for processing orders and payments.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Handled customer feedback promptly, contributing to improved service quality.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Shift Manager
Flavors Of Hawaii
05.2023 - 03.2025
- Supervised daily operations to ensure team efficiency and adherence to safety protocols.
- Managed inventory levels, ensuring timely stock replenishment and reducing waste.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored compliance with health regulations, maintaining a clean and safe environment.
- Collaborated with management to develop strategies for improving store performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Kellogg Community College
High School Diploma -
North Cobb High School
Kennesaw, GA05-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Team collaboration
- Positive demeanor
- Attention to detail
- Clear communication
- Time management
- Punctuality and reliability
Timeline
Front of House Employee
McAlister's Deli
11.2023 - 06.2025
Shift Manager
Flavors Of Hawaii
05.2023 - 03.2025
Kellogg Community College
High School Diploma -
North Cobb High School
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