Margaret Presnal
Summary
Forward-thinking business professional with expertise in both people and operations management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency, the customer experience and quality defects.
Overview
8
8
years of professional experience
Work History
Site Leader
Amazon.com
04.2021 - Current
- Championed continuous improvement initiatives that led to streamlined processes, reduced waste, and higher overall operational efficiency resulting in excess of +$17 million in savings.
- Implemented innovative solutions to address site-specific challenges, resulting in improved overall efficiency by 20%+.
- Educated and evaluated employees by reviewing performance regularly, providing constructive feedback and identifying opportunities for growth and development in order to guide them and the site to exceed expectations.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated associate needs and feedback to drive the associate experience and improve building culture.
- Adapted quickly to unforeseen circumstances or changes in the scope of work, ensuring minimal disruptions to overall site performance and project timelines.
- Led successful projects from inception to completion, ensuring all goals were met or exceeded within tight deadlines.
Senior Operations Manager
Amazon.com
02.2020 - 03.2021
- Strengthened relationships with key stakeholders through clear communication and timely execution of deliverables during the building launch phase.
- Mentored junior team members in best practices for building launch management, fostering a culture of excellence within the site.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Maximized resource utilization by implementing capacity management best practices in line with changing business demands.
Operations Manager III
Amazon.com
04.2018 - 01.2020
- Developed systems and procedures to improve operational quality and team efficiency.
- Reviewed company's strategic plans and developed departmental goals and standards to support the site vision.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
Operations Area Manager I & II
Amazon.com
01.2016 - 03.2018
- Conducted regular audits of facility operations to ensure compliance with building expectations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve departmental goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Improved employee productivity through effective training programs and performance evaluations.
- Developed processes and created mechanisms to save on costs and prevent losses.
Education
BBA - Marketing & Hospitality Management
Marywood University
Scranton, PA05.2015
Skills
- Team Management
- Long-Term Strategic Planning
- Leadership Development
- Program implementation
- Customer Engagement
- Quality Assurance
- Process Analysis & Improvement
- Teamwork & Collaboration Aptitude
Timeline
Site Leader
Amazon.com
04.2021 - Current
Senior Operations Manager
Amazon.com
02.2020 - 03.2021
Operations Manager III
Amazon.com
04.2018 - 01.2020
Operations Area Manager I & II
Amazon.com
01.2016 - 03.2018
BBA - Marketing & Hospitality Management
Marywood University