Margaret Ramage
Natchez,MS
Summary
Enthusiastic, self-motivated, and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Documented history of implementing manufacturing equipment, reporting product specifications, and improving variances in quality / quantity research. Known for leading and training teams as well as leveraging exceptional interpersonal skills in communicating with staff, clients, and various stakeholders. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Plastic Component Operator
Nike / Manpower
01.2017 - 06.2022
- Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
- Played integral role in maintaining work areas and machines clean / safe
- Established and motivated team to successfully improve operational efficiency
- Consistently met production deadlines, allowing for smooth order fulfillment and high levels of customer satisfaction.
- Assisted in the development of new product prototypes, ensuring seamless transition into full-scale manufacturing.
- Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run.
Overnight Stocker
Walmart
01.2012 - 01.2017
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Increased foot traffic by delivering excellent customer service and optimizing neatness of several store sections
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Labeled items with correct prices and formulated special attractive displays for promotional items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
Customer Service Representative
Internal Revenue Service
01.2011 - 01.2013
- Provided assistance to taxpayers through diligent research. Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed approximately 30 incoming calls per day from customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tax Professional
TaxPros, USA
Editorial Review
Stream Global
Courier/Handler
FedEx Express
Manufacturing Technician
Carlton Manufacturing
Lead Cook
Trailblazer Food Products
Education
Bachelor of Science Degree Technical Management, Concentration in Business -
DeVry University
Portland, OR01.2009
Microelectronics & Accounting -
Portland Community College
Portland, OR01.2007
Skills
- Reporting & Documentation
- Self-starter
- Record Keeping
- Reliable
- Proofreading & Editing
- Team Training & Leadership
- Independent problem solver
- Microsoft Office Suite (Word, Excel, Outlook, Access, and PowerPoint)
- Visual inspections
- Attention to Detail
- Professional Judgment
Certification
NCRC at Gold Level (2013)
Timeline
Plastic Component Operator
Nike / Manpower
01.2017 - 06.2022
Overnight Stocker
Walmart
01.2012 - 01.2017
Customer Service Representative
Internal Revenue Service
01.2011 - 01.2013
Tax Professional
TaxPros, USA
Editorial Review
Stream Global
Courier/Handler
FedEx Express
Manufacturing Technician
Carlton Manufacturing
Lead Cook
Trailblazer Food Products
Bachelor of Science Degree Technical Management, Concentration in Business -
DeVry University
Microelectronics & Accounting -
Portland Community College