Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Ramsay

Concord,NC

Summary

Professional with experience in business leadership and management. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.


Professional beverage service leader. Brings extensive knowledge of mixology, inventory management, and customer service. Strong focus on team collaboration, flexible with shifting needs, and reliable in delivering results. Known for creating welcoming environment and maintaining high standards of service and presentation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager/Small Business Owner

Pizzeria Luciano's LLC
08.2024 - 10.2024
  • Directed daily operations to enhance productivity and operational efficiency across multiple departments.
  • Developed strategic initiatives that aligned departmental goals with overall business objectives, driving organizational growth.
  • Mentored and trained management staff, fostering a culture of continuous improvement and leadership development.
  • Implemented process improvements that reduced operational costs while maintaining service quality standards.
  • Analyzed market trends to inform strategic decisions, enhancing competitive positioning within the industry.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Bartender

Old Armor Brewery
10.2023 - Current
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Established strong relationships with regular patrons, enhancing loyalty and repeat business.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Head Bartender

Hangry Bison
04.2022 - 09.2023
  • Crafted innovative cocktails using fresh ingredients to enhance customer experience.
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste.
  • Trained new staff on drink preparation techniques and customer service standards.
  • Collaborated with kitchen staff to create harmonious food and beverage pairings.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Clermont Brewing Company
10.2020 - 03.2022
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Bartender Trainer

Texas Roadhouse Restaurant
12.2015 - 10.2020
  • Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
  • Supervised and monitored students' use of tools and equipment.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
  • Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.

Bartender

Red Robin
02.2013 - 12.2015
  • Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Kept bar presentable and well-stocked to meet all customer needs.

Education

High School Diploma -

Ocoee Highschool
Ocoee, FL
05-2007

Skills

  • Mixology Techniques
  • Handling Difficult Customers
  • Responsible Serving
  • Bar Operations and Logistics
  • Ability to Lift 30 Pounds
  • Interpersonal Relationships
  • Cleaning and Sanitizing
  • Identification and Compliance
  • Hospitality and Guest Service
  • Cash Handling and Management
  • Monitoring Alcohol Consumption
  • Multitasking and Prioritization
  • Stamina and Endurance
  • Fast Learner
  • Problem resolution
  • Training and coaching
  • Staff management
  • Employee scheduling
  • Administrative skills
  • Labor cost controls
  • Financial administration
  • Account management

Certification

  • Certified ServSafe Alcohol
  • Certified ServSafe Food Handler

Timeline

General Manager/Small Business Owner

Pizzeria Luciano's LLC
08.2024 - 10.2024

Bartender

Old Armor Brewery
10.2023 - Current

Head Bartender

Hangry Bison
04.2022 - 09.2023

Bartender

Clermont Brewing Company
10.2020 - 03.2022

Bartender Trainer

Texas Roadhouse Restaurant
12.2015 - 10.2020

Bartender

Red Robin
02.2013 - 12.2015

High School Diploma -

Ocoee Highschool

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