Margaret Ready
Rockholds,KY
Summary
Talented worker with over 2 years of experience in customer service focused work. Consistently handled high-volume work over long shifts without losing focus or accuracy. Multitasker with history of efficiently supporting team and customer needs.
Overview
4
4
years of professional experience
Work History
Staff Member
Micheals Craft Store
London, KY
03.2024 - Current
- Completed sales transactions accurately and efficiently.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ensured that the store was kept neat and tidy at all times.
- Built and maintained relationships with peers and upper management to drive team success.
- Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Operated electronic equipment such as scanners, credit card machines and cash registers.
- Assisted customers in locating products, providing recommendations based on their preferences.
- Performed inventory counts when necessary.
- Organized store by returning merchandise to proper areas and restocked displays.
- Operated point of sale systems, managing cash and card transactions securely.
- Worked closely with other staff members to ensure smooth operations.
- Restocked shelves according to planograms or diagrams provided by management.
- Facilitated returns and exchanges, ensuring customer satisfaction and adherence to store policies.
Part Time Veterinary Client
Lincoln Memorial University
Harrogate, TN
01.2024 - Current
- Assessed student comprehension levels after each session and provided constructive feedback.
- Fostered a positive and encouraging learning environment to boost students' confidence and motivation.
- Support faculty and staff in teaching veterinary medicine students communication skills.
- Worked successfully with diverse group of coworkers to accomplish goals.
Kennel Assistant
Corbin Animal Health and Wellness
Corbin, KY
09.2022 - 09.2023
- Stayed on top of laundry, sweeping and disinfection protocols.
- Administered medications to animals with meals or treats.
- Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
- Fed and refreshed water for animals staying in kennels on regular eating schedules.
- Washed and disinfected animals' food and water bowls each day.
- Walked animals outside to avoid accidents in play areas or bedding.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Documented and reported issues or incidents with animals by communicating with owners and Veterinarians.
- Collected and documented animal weight, size, physical condition and food intake.
- Restocked animal care supplies such as cotton swabs, Gauze and sanitize wipes.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Controlled anxious or aggressive animals by Proper handling based from training videos.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
- Provided client service by educating owners on essential animal care practices, answered questions and processed payments.
- Maintained clean and orderly play yards, kennels and cages.
Cashier
Dollar Tree
Corbin, KY
07.2022 - 09.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer questions and provided store information.
Shift Leader
Dunkin' Donuts
London, KY
01.2022 - 07.2022
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated employee performance, delivering individualized feedback and praise.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Directed employees through daily routines.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Evaluated and performed equipment maintenance to support operational goals.
Hostess
Sonny's BBQ
Corbin, KY
11.2021 - 01.2022
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Call Center Representative
D'Ambrosio Eye Care
Lancaster, MA
03.2021 - 10.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Managed more than fifty incoming calls per day.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Received incoming calls and coordinated with other office staff to fulfill requests and resolve issues.
- Managed paitents complaints and rectified issues to complete satisfaction.
- Determined needs of paitents and provided information or solutions.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assessed paitent account information to determine current issues and potential solutions.
- Improved call management database by frequently changing and updating paitent contact information.
- Handled paitent effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound paitent calls.
Education
General Education
Narragansett Regional High school
2018
Skills
- Problem Solving
- Workplace Efficiency
- Safety
- Product cross-selling
- Team Contributions
- Inventory restocking
- Company standards
- Menu item familiarity
- Cooking procedures
- Customer service
- Supervision
- Schedule management
Timeline
Staff Member
Micheals Craft Store
03.2024 - Current
Part Time Veterinary Client
Lincoln Memorial University
01.2024 - Current
Kennel Assistant
Corbin Animal Health and Wellness
09.2022 - 09.2023
Cashier
Dollar Tree
07.2022 - 09.2022
Shift Leader
Dunkin' Donuts
01.2022 - 07.2022
Hostess
Sonny's BBQ
11.2021 - 01.2022
Call Center Representative
D'Ambrosio Eye Care
03.2021 - 10.2021
General Education
Narragansett Regional High school