Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Redding

N. Attleboro,MA

Summary

Proven leader and effective communicator, adept at staff training and development, showcased during tenure at Pilgrim Pines Conference Center, Birchwood, etc. Excelled in high-stress environments, achieving seamless team collaboration and customer satisfaction. Skilled in photography and creativity, enhancing community engagement. Demonstrated exceptional multitasking and time management, ensuring operational excellence and positive guest experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lake Host

NH Lake Association
05.2021 - 09.2021

Inspected incoming boats on the lake for invasive species to protect the lake from them. Answered any questions about the lake and what can be let on the lake.

Food Service and Program Support

Pilgrim Pines Conference Center
06.2022 - 08.2022
  • Worked with families and young children
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Worked with a SQUARE system
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Created life-long relationships with others

Hostess and Waitress

Box Seats
09.2022 - 01.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Sometimes would start hosting hours, but stay longer to support the bartender on duty and help close
  • Would help finish tasks efficiently
  • Kept a clean and organized host stand
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Worked with POS system
  • Would pick-up tables while on a hosting shift
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Food Service, Program Support, and Maintenance

Pilgrim Pines Conference Center
06.2023 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked with families under high-stress
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Worked with a SQUARE system
  • Strengthened communication skills through regular interactions with others.
  • Created life-long relationships with others
  • Proven ability to learn quickly and adapt to new situations.
  • I was hired as food service and program support, but after a super-storm had to adapt to change and take on a women's role on the maintenance team for 4 weeks during the summer.

Premium Club Server

Gillette Stadium
11.2023 - 01.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked the Army and Navy football game attending to guest needs and interacting with a diverse community
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Although a short employment, I created a great environment and new friendships before leaving to start a new job

Cashier Clerk and Baker

Birchwood Bakery and Kitchen
12.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with a SQUARE system
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Although a short employment, I worked close with the team closely and well before beginning a new job

Maintenance and Program Intern

Pilgrim Pines Conference Center
01.2024 - 06.2024
  • Provided essential support to the maintenance team after losing a member, and to the program team helping to organize retreat weekends
  • Hosting guest groups and attending to their needs
  • Maintaining grounds by mowing, weed-whacking, and general grounds-keeping
  • Supporting house-keeping by cleaning rooms, shared spaces, laundry, vacuuming, and deep cleanings
  • Photography and social media work
  • Organizing activities for Pilgrim Pines retreat weekends
  • Tech work maintaining a sound board and slide presentations

Snack Shack Manager

Pilgrim Pines Conference Center
06.2024 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • In high-stress situations, worked efficiently to get food out to customers and get tasks done faster
  • Handled every food delivery
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Lead in a humble way and trained new staff members how to work well in the snack shack
  • Established team priorities, maintained schedules and monitored performance.
  • Created schedules to benefit others
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Created a comfortable and well-working environment
  • Worked to help each individual work to their best ability and care for one another

Education

High School Diploma -

Whitinsville Christian High School
Whitinsville, MA
05.2023

Skills

  • Team Leadership
  • Staff Training and Development
  • Customer Service
  • Multitasking proficiency
  • Friendly, Positive Attitude
  • Time Management
  • Teamwork and Collaboration
  • Cleaning procedures
  • groundskeeping knowledge
  • Photography and creativity

Certification

  • CPR/AED Certification

Timeline

Snack Shack Manager

Pilgrim Pines Conference Center
06.2024 - 08.2024

Maintenance and Program Intern

Pilgrim Pines Conference Center
01.2024 - 06.2024

Cashier Clerk and Baker

Birchwood Bakery and Kitchen
12.2023 - 01.2024

Premium Club Server

Gillette Stadium
11.2023 - 01.2024

Food Service, Program Support, and Maintenance

Pilgrim Pines Conference Center
06.2023 - 08.2023

Hostess and Waitress

Box Seats
09.2022 - 01.2024

Food Service and Program Support

Pilgrim Pines Conference Center
06.2022 - 08.2022

Lake Host

NH Lake Association
05.2021 - 09.2021

High School Diploma -

Whitinsville Christian High School
Margaret Redding