Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Reynolds

Lake Charles,Louisiana

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Office Manager

Granite Outlet Designs
11.2019 - 03.2020
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Prepared vendor invoices and processed incoming payments.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Matched invoices to purchase orders for proper documentation and to facilitate payment.
  • Tracked customer invoices to facilitate prompt and accurate payments.
  • Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Processed new hire paperwork and documents.
  • Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
  • Processed timecards and payroll data for team of employees.

Office Assistant

Castillo Brothers, LLC
11.2014 - 11.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Utilized office management software to record and track customer information.
  • Purchased and maintained office supplies.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
  • Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
  • Tracked customer invoices to facilitate prompt and accurate payments.
  • Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
  • Prepared monthly reports of accounts receivable and accounts payable for management review.
  • Matched invoices to purchase orders for proper documentation and to facilitate payment.
  • Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
  • Assisted with annual audit, confirming accurate reconciliation of all accounts.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using Quickbooks Pro.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Ordered and purchased building materials for site construction.
  • Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Updated employee files with new details such as changes in address or salary levels.

Waitress, Shift Manager & Certified Trainer

Outback Steakhouse
11.2011 - 11.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Office Clerk

Bill Bailey's Affordable Auto Sale
05.2012 - 08.2012
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Prepared vendor invoices and processed incoming payments.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
  • Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
  • Tracked customer invoices to facilitate prompt and accurate payments.
  • Assisted with annual audit, confirming accurate reconciliation of all accounts.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Waitress

Cedars Greek And Lebanese Restaurant
10.2010 - 11.2011
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Unit Secretary & Mental Health Tech

Lake Charles Memorial Hospital
01.2009 - 09.2010
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Processed lab paperwork and requests according to physicians' orders.
  • Received and routed laboratory results to correct clinical staff members.
  • Prepared and processed patient referrals and transfer requests.

Education

No Degree - General Studies

Sowela Technical Community College
Lake Charles, LA

No Degree - Radiological Science

McNeese State University
Lake Charles, LA

High School Diploma -

Sam Houston High School
Lake Charles, LA
05.2004

Skills

  • QuickBooks Proficiency ( Quickbooks Online & Quickbooks Pro )
  • Multitasking Abilities
  • Data Communications
  • Inventory Records
  • General Office Functions
  • Microsoft Proficiency ( MS Excel & MS Word )
  • Bookkeeping Operations
  • Accurate Recordkeeping
  • Reconciling Accounts
  • Personal Bookkeeping
  • Payroll Preparation and Processing
  • Oral and Writing Communication

Timeline

Office Manager

Granite Outlet Designs
11.2019 - 03.2020

Office Assistant

Castillo Brothers, LLC
11.2014 - 11.2019

Office Clerk

Bill Bailey's Affordable Auto Sale
05.2012 - 08.2012

Waitress, Shift Manager & Certified Trainer

Outback Steakhouse
11.2011 - 11.2014

Waitress

Cedars Greek And Lebanese Restaurant
10.2010 - 11.2011

Unit Secretary & Mental Health Tech

Lake Charles Memorial Hospital
01.2009 - 09.2010

No Degree - General Studies

Sowela Technical Community College

No Degree - Radiological Science

McNeese State University

High School Diploma -

Sam Houston High School

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Margaret Reynolds