Margaret Ricker
Aurora,CO
Summary
Customer-focused support professional with experience across fast-paced retail, operations, and customer-facing environments. Known for the ability to translate complex processes into understandable guidance for users and teammates. Experienced in supporting cross-functional workflows, maintaining accurate documentation, and identifying process improvements that enhance customer experience and efficiency. Highly organized, self-motivated, and adaptable, with hands-on experience using digital tools and data systems to support daily operations. Seeking a mission-driven role where strong communication, curiosity, and care for people can contribute to meaningful, long-term impact.
Overview
13
13
years of professional experience
Work History
Merchandise Processor
Western Stone & Metal
Centennial, CO
03.2024 - Current
- Accurately received and process merchandise from external vendors, including tagging and documenting shipments for domestic and international distribution.
- Perform regular inventory counts and quality checks to ensure accuracy and compliance with internal standards, improving stock reliability and reducing discrepancies.
- Utilized SAP and Microsoft Office and other applications for data entry, invoice processing and documentation management, contributing to streamlined workflow and timely vendor payments.
- Support special projects and cross-functional tasks, over 3 departments, consistently meeting tight deadlines in a fast paced environment.
Patient Safety Attendant
Sky Ridge Medical Center
Lone Tree, CO
05.2023 - 03.2024
- Communicated with healthcare team members to relay critical patient information, contributing to effective care plans and patient outcomes.
- Documented patient observations accurately, every 15 minutes, contributing to enhanced care plans.
Retail Sales Professional
Xfinity Comcast
Aurora, CO
06.2022 - 05.2023
- Promptly resolved an average of 30+ customer inquiries and complaints daily in one of the nation's top three busiest stores, ensuring fast and effective service.
- Consistently met and exceeded sales and customer experience goals by tailoring solutions to individual customer needs and maintaining a customer-first approach.
- Guided customers through onboarding and account setup, ensuring they were confident using company products and digital tools, which reduced follow-up support requests.
- Partnered with customer care and team members to quickly resolve customer concerns, demonstrating professionalism, integrity, and teamwork while driving positive outcomes.
Licensed Insurance Producer
Jennifer Matthews Allstate Agency
Parker, CO
12.2021 - 03.2022
Team Leader Manager
Target
Aurora, CO
02.2020 - 07.2021
Shift Leader
Walgreens
Aurora, CO
09.2019 - 02.2020
Shift Leader
Claire's Stores
West Burlington, IA
06.2017 - 01.2019
Customer Service Agent
Credit Collection Services
Portsmouth, NH
06.2016 - 12.2016
Store Manager
Gamestop
Portsmouth, NH
10.2012 - 06.2016
Education
High School Diploma -
Burlington Community High School
Burlington, IASkills
- Customer-Focused Support & User Advocacy
- Clear Written & Verbal Communication
- Empathetic Listening & Relationship Building
- Strategic Problem Solving
- Process Improvement & Multitasking
- Product & System Understanding
- Adaptability & Continuous Learning
- Technology & AI Assisted Workflow Tools
Accomplishments
- Achieved a 90%+ Net Promoter Score (NPS) at fiscal year-end 2015 as Store Manager, exceeding the district aver age by 40%
- Awarder the 2015 Service Matters Regional Champion Award for outstanding customer service and team leadership.
- Appointed District NPS Captain, leading customer experience initiatives that increased district NPS by 30%.
Timeline
Merchandise Processor
Western Stone & Metal
03.2024 - Current
Patient Safety Attendant
Sky Ridge Medical Center
05.2023 - 03.2024
Retail Sales Professional
Xfinity Comcast
06.2022 - 05.2023
Licensed Insurance Producer
Jennifer Matthews Allstate Agency
12.2021 - 03.2022
Team Leader Manager
Target
02.2020 - 07.2021
Shift Leader
Walgreens
09.2019 - 02.2020
Shift Leader
Claire's Stores
06.2017 - 01.2019
Customer Service Agent
Credit Collection Services
06.2016 - 12.2016
Store Manager
Gamestop
10.2012 - 06.2016
High School Diploma -
Burlington Community High School