Margaret Ricker
Aurora,CO
Summary
Customer-focused support professional with experience across fast-paced retail, operations, and customer-facing environments. Known for the ability to translate complex processes into understandable guidance for users and teammates. Experienced in supporting cross-functional workflows, maintaining accurate documentation, and identifying process improvements that enhance customer experience and efficiency. Highly organized, self-motivated, and adaptable, with hands-on experience using digital tools and data systems to support daily operations. Seeking a mission-driven role where strong communication, curiosity, and care for people can contribute to meaningful, long-term impact.
Overview
13
13
years of professional experience
Work History
Merchandise Processor
Western Stone & Metal
03.2024 - Current
- Accurately received and process merchandise from external vendors, including tagging and documenting shipments for domestic and international distribution.
- Perform regular inventory counts and quality checks to ensure accuracy and compliance with internal standards, improving stock reliability and reducing discrepancies.
- Utilized SAP and Microsoft Office and other applications for data entry, invoice processing and documentation management, contributing to streamlined workflow and timely vendor payments.
- Support special projects and cross-functional tasks, over 3 departments, consistently meeting tight deadlines in a fast paced environment.
Patient Safety Attendant
Sky Ridge Medical Center
05.2023 - 03.2024
- Communicated with healthcare team members to relay critical patient information, contributing to effective care plans and patient outcomes.
- Documented patient observations accurately, every 15 minutes, contributing to enhanced care plans.
Retail Sales Professional
Xfinity Comcast
06.2022 - 05.2023
- Promptly resolved an average of 30+ customer inquiries and complaints daily in one of the nation's top three busiest stores, ensuring fast and effective service.
- Consistently met and exceeded sales and customer experience goals by tailoring solutions to individual customer needs and maintaining a customer-first approach.
- Guided customers through onboarding and account setup, ensuring they were confident using company products and digital tools, which reduced follow-up support requests.
- Partnered with customer care and team members to quickly resolve customer concerns, demonstrating professionalism, integrity, and teamwork while driving positive outcomes.
Licensed Insurance Producer
Jennifer Matthews Allstate Agency
12.2021 - 03.2022
Team Leader Manager
Target
02.2020 - 07.2021
Shift Leader
Walgreens
09.2019 - 02.2020
Shift Leader
Claire's Stores
06.2017 - 01.2019
Customer Service Agent
Credit Collection Services
06.2016 - 12.2016
Store Manager
Gamestop
10.2012 - 06.2016
Education
High School Diploma -
Burlington Community High School
Burlington, IASkills
- Customer-Focused Support & User Advocacy
- Clear Written & Verbal Communication
- Empathetic Listening & Relationship Building
- Strategic Problem Solving
- Process Improvement & Multitasking
- Product & System Understanding
- Adaptability & Continuous Learning
- Technology & AI Assisted Workflow Tools
Accomplishments
- Achieved a 90%+ Net Promoter Score (NPS) at fiscal year-end 2015 as Store Manager, exceeding the district aver age by 40%
- Awarder the 2015 Service Matters Regional Champion Award for outstanding customer service and team leadership.
- Appointed District NPS Captain, leading customer experience initiatives that increased district NPS by 30%.
Timeline
Merchandise Processor
Western Stone & Metal
03.2024 - Current
Patient Safety Attendant
Sky Ridge Medical Center
05.2023 - 03.2024
Retail Sales Professional
Xfinity Comcast
06.2022 - 05.2023
Licensed Insurance Producer
Jennifer Matthews Allstate Agency
12.2021 - 03.2022
Team Leader Manager
Target
02.2020 - 07.2021
Shift Leader
Walgreens
09.2019 - 02.2020
Shift Leader
Claire's Stores
06.2017 - 01.2019
Customer Service Agent
Credit Collection Services
06.2016 - 12.2016
Store Manager
Gamestop
10.2012 - 06.2016
High School Diploma -
Burlington Community High School