Margaret Riggs
Perrysburg,OH
Summary
Reliable Practice Manager offering 10 years of experience working in busy, customer-driven environments. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Manager
The Toledo Clinic Sleep Medicine
Perrysburg, OH
02.2022 - Current
- The primary responsibility is to ensure that the office operates effectively and efficiently and to manage the performance of employees
- Perform quality work within deadlines with or without direct supervision
- Interact professionally with other employees, customers and suppliers
- Work effectively as a team contributor on all assignments
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- Delegate responsibilities to others and assure that staff members are performing their functions correctly
- Complete necessary payroll forms and authorize/deny overtime or PTO time requests
- Monitor and improve, when necessary, employee morale
- Effectively communicate with the Drs
- And staff and keep them updated on issues of concern
- Attend medical office manager meetings
- Maintain personal relations with patients and address and resolve patient complaints or concerns
- Monitor the office's operation and make adjustments in order to improve upon patient care, ergonomics, employee relations, etc
- Maintains adequate equipment and supplies and acquires proper approval for capital expenditures
- Develops goals (in conjunction with physicians) and follows through to completion
- Complete medical coding paperwork and/or handle collections
- Analyze and interpret department financials and assist with budget formation
- Perform clinical and/or clerical work for the betterment of the medical office
- Oversee the staffing in the Sleep Lab.
Practice Manager
McLaren St. Luke's Urology
Toledo, Ohio
11.2020 - 02.2022
- Recruiting and hire all staff members, in conjunction with the physician and practitioner
- Assigning staff positions to assure adequate coverage of all office hours and all non-patient-contact work
- Supervising all employees: conducting employee evaluations at least annually, more frequently if directed by the needs of the practice in conjunction with the physicians
- Conducted evaluations of employer/employee problems, counsels, disciplines, or terminates the employee as appropriate
- Created and maintained a positive, customer-oriented environment ensuring excellent patient care from registration to check out
- Ensured that all areas of the practice are well maintained and that the staff has the necessary tools to complete all tasks in an efficient and cost-effective manner
- Handled and resolved patient issues in a professional and empathetic manner
- Provided leadership for daily operations of practice including, hiring, employee orientation, supervision, setting performance expectations, proper counseling and documentation of personnel issues, and ongoing evaluations of staff
- Ensured that all staff meets and maintains appropriate certification requirements based on the position held
- Identified daily, weekly, and monthly priorities and aligned resources effectively
- Acted as liaison with attorneys, pharmaceutical representatives, and other outside professionals
- Evaluated office production, revised procedures, or devised new forms to improve the efficiency of workflow
- Ensured patients are billed correctly and timely, and that proper documentation is being provided Maintaining a file on each employee in conjunction with the physicians including but not limited to all forms which are currently or shall become required by the practice, records of periodic evaluations, records of compliance training to meet federal, state, and local requirements
- Meeting regularly with the physicians to determine and discuss the needs of the practice.
Legal Assistant to Partner
Dixon, Hayes, Witherell & Ward, LLC.
Toledo, Ohio
01.2020 - 08.2021
- Responsible for reading, deciphering, and interpreting medical records for legal cases
- Additional responsibilities including conducting legal research, drafting, and reviewing documents, communicating with clients, preparing hearings, trials, meetings, and maintaining client files.
Certified Medical Assistant
WellCare Urology - St. Luke's Urology
Toledo, Ohio
11.2015 - 12.2019
- Responsibilities encompass many different parts including patient/family education, clerical tasks, ordering of prescriptions and testing procedures, answering phones, triage calls, scheduling follow-up appointments, injections, prior authorizations, scribing for the Physician
- Determining and responding to the needs of patients and visitors when they contact the practice either by phone or in person.
Food Unit Leader
Chartwells, a Division of the Compass Group@ BGSU
Bowling Green, Ohio
04.2014 - 07.2015
- Provided quality customer service by providing one-on-one attention to detail
- Responded to customer complaints
- Determined work procedures, prepares work schedules and expedited workflow for 100+ employees
- Used proper systems for completion of required daily/weekly/monthly reports such as inventory-cash reports-production records, payroll, and time- keeping
- Help select and orient employees; oversaw staff training in areas of responsibility.
Office Personnel Unit Leader
Chartwells, a Division of the Compass Group@ BGSU
Bowling Green, Ohio
09.2013 - 04.2014
- Responsible for student employees at The Oaks which encompasses interviewing and hiring of new employees, disciplinary action, scheduling 50+ shifts per day to ensure the dining facility runs smoothly
- Responsible for payroll, daily reporting, affirmative action, and meetings with Management
- Supervisor to three office personnel.
Education
Bachelor of Science Degree in Healthcare Administration -
Mercy College of Toledo
05.2021
Associate Degree of Applied Science in Medical Assisting Program -
Owens Community College
12.2015
Skills
- Workflow Management
- HIPAA and OSHA Regulations
- Policy and Procedure Development
- Continuous Improvement
- Referral Management
- Supplies Ordering
- Hiring Medical Personnel
- Managing Medical Practices
- Managing Files and Records
- Payroll Administration
- Staff Management
- Mentoring and Coaching
- Practice Management
- Policy Implementation
- Schedule Management
- New Hire Training
- Workflow Efficiency
- Strategic Business Planning
- Policy Development
Honors Memberships Certifications
- Membership in Phi Theta Kappa Honor Society
- Membership in the AAMA, Ohio Society of AAMA and Lucas County AAMA
- CMA AAMA 2016, 2026
- BLS 2015, 2023
Certification
CMA AAMA 2016 Expires 2026
BLS 2015 Expires 2025
Timeline
Practice Manager
The Toledo Clinic Sleep Medicine
02.2022 - Current
Practice Manager
McLaren St. Luke's Urology
11.2020 - 02.2022
Legal Assistant to Partner
Dixon, Hayes, Witherell & Ward, LLC.
01.2020 - 08.2021
Certified Medical Assistant
WellCare Urology - St. Luke's Urology
11.2015 - 12.2019
Food Unit Leader
Chartwells, a Division of the Compass Group@ BGSU
04.2014 - 07.2015
Office Personnel Unit Leader
Chartwells, a Division of the Compass Group@ BGSU
09.2013 - 04.2014
Bachelor of Science Degree in Healthcare Administration -
Mercy College of Toledo
Associate Degree of Applied Science in Medical Assisting Program -
Owens Community College
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