Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Margaret Rios-Gladney

Rochelle,TX

Summary

Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Training new nursing staff with duties required for the position in the field.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrator

ABLE Home Health, LLC
Rockford, IL
11.2022 - 07.2024
  • Developed innovative strategies to establish best practices, promoting profitability.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Identified and led cost management initiatives to achieve quantified results.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Worked closely with human resources to support employee management and organizational planning.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Implemented strategies to take advantage of new opportunities.
  • Assessed company operations for compliance with safety standards.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Agency Supervisor

ABLE Home Health, LLC
Rockford, IL
01.2017 - 11.2022
  • Set clear objectives and helped team members develop plans to achieve quotas.
  • Established and implemented administrative policies and procedures and maintained proper documentation.
  • Coordinated employee schedules according to shift changes and availability.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Registered Nurse

Chrysler FCA
Belvidere, IL
11.2012 - 06.2021
  • Occupational Nurse provided on-site medical care and first aid to employees and treat work-related injuries
  • Developed and delivered training programs on ergonomics, safety protocols, and injury prevention.
  • Collaborated with management to ensure compliance with OSHA regulations, achieving a 100% compliance rate during audits.
  • Conducted case management for worker's compensation claims, facilitating timely return-to-work plans and reducing claim cost by 10%.
  • Performing new employee physicals, annual flu shots and drug testing, PIV Exams and Hearing testing and maintaining health records.

Registered Nurse

ABLE Home Health, LLC
New Rockford, IL
01.2013 - 01.2017
  • Created, implemented and evaluated patient care plans with medical team.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Monitored and managed various treatment and care interventions.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Provided patient and family health education focusing on self-management, prevention and wellness.
  • Conducted intake assessments with patients and relatives to gather case history.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.

Education

Associate Degree in Nursing - Nursing

Southwest Illinois College
Belleville, IL
05-2003

High School Diploma -

Rezin Orr
Chicago, IL
06-1986

Skills

  • Policy writing
  • Events Coordination
  • Executive Support
  • Timesheet Processing
  • Customer Service
  • Project Coordination
  • Staff Management
  • Schedule Coordination
  • New Hire Onboarding
  • Office Administration
  • Training and development
  • Employee Supervision
  • Information Management
  • Operations Management
  • Administrative Support
  • Reporting and documentation
  • Orientation and Training
  • Honest and Ethical
  • Office Management
  • Documentation And Reporting
  • Personable and Approachable
  • Goal Setting
  • Decision-Making
  • Verbal and Written Communication

Certification

  • Nursing licensed in Illinois and Michigan

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Administrator

ABLE Home Health, LLC
11.2022 - 07.2024

Agency Supervisor

ABLE Home Health, LLC
01.2017 - 11.2022

Registered Nurse

ABLE Home Health, LLC
01.2013 - 01.2017

Registered Nurse

Chrysler FCA
11.2012 - 06.2021

Associate Degree in Nursing - Nursing

Southwest Illinois College

High School Diploma -

Rezin Orr

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