Margaret Rivera
Cleveland,OH
Summary
Highly skilled and detail-oriented professional with over 15 years of experience in customer service and healthcare. Adaptable and eager to learn, excelling independently and as part of a team. Possessing a diverse background with transferable skill sets acquired through various employment and educational experiences. Expertise lies in medical terminology, medical billing, medical records, Epic, CPT, ICD-10, PCS-10, CMS-1500, and UB-04. Strong focus on patient advocacy and care, proficient in receptionist duties, customer service, data entry, call center operations (inbound and outbound), and accounting including tax preparation.
Overview
19
19
years of professional experience
Work History
Independent Provider
Ohio Department of Developmental of Disabilities
2023.01 - Current
- Work independently with developmentally disabled adults
- Assist with everyday personal needs, such as bathing, food preparation, medication administration, assistance with ROM therapy, scheduling appointments for clients, financial budgeting, household needs, and independent Medicaid billing.
- They developed a strong rapport with clients and their families, fostering trust and open communication.
- She promoted healthy eating habits by preparing nutritious meals tailored to individual dietary requirements and preferences.
- They were coordinated closely with family members regarding updates on client progress, addressing concerns promptly and professionally.
- Enhanced client mobility through diligent physical therapy exercises, increasing independence and self-sufficiency.
- Enhanced client satisfaction by providing personalized and attentive care to each individual.
- Transported clients for medical and personal outings.
Tax preparation/customer service
Independent Tax Prepare
2006.01 - Current
- Work independently from home scheduling appointments for clients for the upcoming tax season
- Tax preparation including, accounting, bookkeeping, customer service, managing accounts, reviewing records and receipts, audits, and income tax and deductible credits for individual and business taxes.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Increased team productivity with effective communication and collaboration strategies.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Personal Care Assistant
Float Southwest General Hospital
2016.01 - 2023.01
- Assist with patient care activities, collection of specimens and perform procedures such as blood pressure, glucose monitoring, CPR, first aid, and wound care documentation, observing ETOH and SI, learning procedures for all units such as Medical Surgical, ER, Critical Care ICU, Behavior health while maintaining HIPPA, a safe clean environment
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Certificate Professional Medical Biller - Professional Medical Billing
Cuyahoga Community College
Cleveland, OH12.2023
Associate of Science/ Science, Anatomy & Physiology1-2, Human Biology, General Psychology, Life Span Development Psychology, English Comparison, Contemporary Mathematics, Elementary Probability and Statistics 1, Elementary Probability and Statistics 2, Microbiology - Applied Science
Cuyahoga Community College
Cleveland, OH06.2022
Skills
- Customer Service
- Cashflow planning and management
- State and Federal Tax code
- Multi-tasking, time management
- Detail oriented
- Microsoft Office
- Patient information
- CPT, ICD-10cm, PCS-10CM, CMS-1500, UBs-04
- Medical Terminology
- Problem Solving
- Incoming and Outgoing calls
- General office duties
- Strong Attention to detail
- Work independently remote
Timeline
Independent Provider
Ohio Department of Developmental of Disabilities
2023.01 - Current
Personal Care Assistant
Float Southwest General Hospital
2016.01 - 2023.01
Tax preparation/customer service
Independent Tax Prepare
2006.01 - Current
Certificate Professional Medical Biller - Professional Medical Billing
Cuyahoga Community College
Associate of Science/ Science, Anatomy & Physiology1-2, Human Biology, General Psychology, Life Span Development Psychology, English Comparison, Contemporary Mathematics, Elementary Probability and Statistics 1, Elementary Probability and Statistics 2, Microbiology - Applied Science
Cuyahoga Community College
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