MARGARET ROBERTS
Fort Worth,TX
Summary
Knowledgeable Property Claims Adjuster with background in effectively resolving claims and ensuring client satisfaction. Proven track record in accurately assessing damage and coordinating settlements, contributing to streamlined operations. Demonstrated capability in critical thinking and effective communication during high-pressure situations.
Overview
5
5
years of professional experience
Work History
Desk Adjuster
DAVIES GROUP
03.2023 - Current
- Company Overview: USAA Account Secure Room
- Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
- Maintained compliance with industry regulations while ensuring accurate documentation of all claim files.
- Performed extensive research into policy coverage details for accurate application within each unique case scenario.
- Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.
- Responded to customer inquiries, made appropriate decisions and closed files.
Office Manager
TWIN TEMP SERVICES
02.2020 - 02.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process and onboarding of new employees.
- Supported owner in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
LICENSED ADJUSTER -
HIGH SCHOOL DIPLOMA -
MORROW HIGH SCHOOL
Morrow, GATEXAS ADJUSTER PRE-LICENSING - ALL LINES INSURANCE ADJUSTING
2020 Training
TX01-2022
Skills
- Claims processing
- Policy coverage analysis
- Documentation accuracy
- Time management
- Property damage assessment
- Effective communication
- Claim settlement
- Client relationship management
- Coverage verification
- Collaboration
- Caseload management
Timeline
Desk Adjuster
DAVIES GROUP
03.2023 - Current
Office Manager
TWIN TEMP SERVICES
02.2020 - 02.2022
HIGH SCHOOL DIPLOMA -
MORROW HIGH SCHOOL
LICENSED ADJUSTER -
TEXAS ADJUSTER PRE-LICENSING - ALL LINES INSURANCE ADJUSTING
2020 Training
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